Customer Service Representative

Are you an experienced Customer Service Coordinator with a passion for detail and people? JP Flooring Design Center, an America’s Floor Source Company, is looking to expand our team and is searching for a full-time Customer Service Associate.

The ideal candidate will have at least 3 years of experience and enjoy working in a fast-paced environment. Knowledge of RFMS software is a plus.

At an America’s Floor Source company, you won’t just find a career; you will find an environment that promotes growth and knowledge.

PRIMARY DUTIES INCLUDE:

• Resolve product or service issue by clarifying problem, expediting correction and follow up to ensure resolution
• Manage calls, texts and help tickets
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep record of customer interactions, process customer accounts and file documents
• Usage of RFMS and FreshDesk software as required to complete job functions

SKILLS AND REQUIREMENTS:

• 3+ years of experience in Customer Service
• Extremely organized and detail oriented
• Experience in RFMS (preferred, but not required)
• Experience in Microsoft 365 (Word, Excel, Outlook)
• Detailed oriented with excellent follow-up skills
• Ability to work on multiple projects simultaneously.
• Exceptional written and oral communication skills.
• Ability to work independently and as part of a team

Full benefits package available after 90 days of FT employment. 401k plan available after 6 months of employment with employer match. We conduct thorough background checks.

Since 2000, the Columbus-based America’s Floor Source has become one of the nation’s largest flooring companies, providing quality flooring products and professional installation services to homeowners, homebuilders, property managers, wholesalers, and business owners throughout the Midwest. For more information, visit AmericasFloorSource.com

Job Type: Full-time

Pay: $21.63 - $24.04 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Indianapolis, IN 46268: Relocate before starting work (Required)

Work Location: In person