Customer Service Representative - Entry Level

we are a dynamic and innovative event marketing firm dedicated to creating impactful and memorable experiences for our clients. Committed to excellence, we prioritize delivering exceptional service to our clients and event attendees alike. We are seeking a dedicated Customer Service Representative to join our team and play a crucial role in ensuring seamless interactions and positive experiences for all involved parties.

Responsibilities:

• Serve as the primary point of contact for client inquiries, providing timely and accurate information.
• Build and maintain strong relationships with clients, understanding their needs and expectations.
• Assist event attendees with inquiries related to event details, registrations, and general information.
• Provide a welcoming and helpful experience to enhance attendee satisfaction.
• Address and resolve customer concerns promptly, aiming for swift and satisfactory solutions.
• Collaborate with internal teams to ensure effective problem resolution and seamless communication.
• Maintain clear and professional communication through various channels.
• Keep clients and attendees informed about event updates, changes, and important information.
• Work closely with the event coordination and marketing teams to ensure seamless communication and execution.

Requirements:

• 1+ years of experience in Customer Service, preferably in the events or marketing industry.
• Exceptional verbal and written communication skills.
• Ability to convey information clearly, concisely, and in a friendly manner.
• Proven ability to resolve customer issues effectively and efficiently.
• Quick thinking and adaptability in addressing unexpected challenges.
• Strong customer-centric mindset with a dedication to ensuring positive experiences.
• Ability to empathize with customer concerns and provide empathetic support.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Vibrant and collaborative work environment.
• Opportunities to work on exciting and impactful projects.