Customer Service Representative

POSITION SUMMARY

Customer Service Representative (CSR) are responsible for processing qualification reports, employment application documents and conducting qualification-related activities for job applicants on behalf of our clients and communicating hiring decisions to our clients in a timely and professional manner. Organization and follow-through are necessary in this position. Normal operating hours for this position are Monday through Friday, 8:00 AM to 5:00 PM.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:

• Complete data entry into an Employment Management System (EMS);
• Conduct employment verifications;
• Order all required onboarding reports;
• Review all employment reports along with application for completion and accuracy;
• Provide quality control and follow through on file completion, including all payroll paperwork, correct I-9 and signed policies and procedures; and
• Other duties as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Minimum of 2 years’ experience in Customer Service, data entry, recruiting, safety or related field
• Must be at least 21 years of age
• Minimum of a high school diploma or equivalent
• Proficiency with MS Office Suite as well as various technologies and platforms
• Excellent time management, written and verbal communication skills
• Experience in the Transportation Industry is a plus, but other Customer Service experience will be considered
• Ability to manage job stress, interact effectively with others, exercise patience, and use positive language
• Ability and willingness to learn processes/procedures and to participate in ongoing educational activities
• Ability to problem solve and resolve client questions/concerns in a timely and professional manner
• Ability to maintain an attitude of confidentiality as it pertains to applicant screening information
• Ability to follow and abide by DOT, FMCSA, HIPAA, ADA all other state and federal guidelines and regulations

PHYSICAL DEMANDS ANDWORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. This position will be working primarily indoors. Auto and air travel hazards may apply.