Customer Service Representative

MCG Solutions needs relentless, future-focused leaders looking for a new opportunity to immerse themselves in a culture of growth, entrepreneurship, and professional development. We are one of the nation's leading Business Consulting and Management firms due to our dedicated staff upholding our company values and providing world-class service and support to clients and customers alike.

As a Customer Service Representative, you will build key customer relationships, identify upselling opportunities, generate referral business, and close deals while maintaining extensive knowledge of the current market and industry trends. The primary objective is to identify quality decision-makers, provide excellent consultative sales support, and drive profit margins on behalf of our client.

Our Customer Service Representative Gains:

• Uncapped earning potential with commissions and incentives weekly
• A comprehensive understanding of sales and campaign development strategies
• Team building and collaborative workshops
• Hands on paid training
• Public speaking and presentation skills

Customer Service Representative Responsibilities:

• Cultivate strong relationships with key decision-makers and act as a central point of contact to answer product questions and inquiries
• Identify new business opportunities and produce innovative solutions to drive sales for potential clients
• Effectively communicate and adapt to all types of customers, clients, and team members with empathy and understanding
• Respond to product requests and complaints in a timely and courteous manner
• Develop new business by closing sales directly with customers and maintain current relationships to increase customer retainment and create a referral pipeline
• Shadow senior management to develop proper sales techniques, problem-solving skills, and conflict management techniques

Customer Service Representative Requirements:

• At least 1-2 years of sales, account management, or customer-facing experience is highly preferred
• Outstanding communication and interpersonal skills
• Proven track record of meeting or exceeding sales targets
• Customer-focused mindset with a passion for delivering exceptional service
• Results-oriented and solutions-focused
• Can collaborate and influence in a "win as a team" environment
• High school diploma or equivalent is ideal (Bachelor's degree in Business or related field is a plus)

Job Type: Full-time

Pay: $800.00 - $1,200.00 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay

Ability to Commute:

• Indianapolis, IN (Preferred)

Work Location: In person