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SalaryCUSTOMER SERVICE REPRESENTATIVE I
The ideal Customer Service Representative will be highly motivated and enthusiastic. They will be a self-starter and able to thrive in a fast-paced environment. They must be able to communicate in a professional manner and remain calm in stressful situations.
OBJECTIVES:
To contribute to the overall profitability of Hodges Badge Company by:
The ideal Customer Service Representative will be highly motivated and enthusiastic. They will be a self-starter and able to thrive in a fast-paced environment. They must be able to communicate in a professional manner and remain calm in stressful situations.
OBJECTIVES:
To contribute to the overall profitability of Hodges Badge Company by:
- Being the primary point of contact between our customers and our manufacturing facilities.
- Processing customer orders promptly and accurately while adjusting to seasonal fluctuations in workloads and the types of work being handled.
- Preparing all documents using clear, concise instructions to minimize errors and confusion in manufacturing, billing, and future ordering.
- Being part of a team, whose goal is to obtain, process, produce and ship a perfect product while meeting our customers deadlines.
DUTIES AND RESPONSIBILITIES:
- Be the focus of interaction between the customer and factory, communicating customer requirements and working to meet the customer’s needs - both internal and external customers.
- Update all record keeping systems with new customer information as changes occur and communicate these changes to internal and external customers in a timely manner.
- Become knowledgeable of all our products and services.
- Learn about all our customer types to serve different customers various needs.
- Prioritize all types of work to properly schedule rush orders, correspondence, and other tasks.
- Negotiate payment terms on orders, ensuring that customers follow the currently accepted Hodges Badge Company standards.
- Monitor orders taken, but not yet in production, and follow up for various reasons, prepayment hold, approval, credit card authorization or other critical reason.
- Document and follow through on non-delivery, damage, or missing merchandise claims.
- Expedite orders within the office and the factory.
- Ensure the satisfaction of key account customers.
- Document all customer contact as required.
- Strive for customer satisfaction.
- Other duties as may occasionally be required.
EXPERIENCE/GENERAL QUALIFICATIONS:
- One to two years prior experience in Customer Service, with exceptional telephone and interpersonal skills preferred.
- Team player, detail oriented, flexible and handle stress well.
- Type 30 WPM
- Must be able to distinguish colors, patterns, and hues in fabrics and on paper.
- Must have 20/20 vision, with or without corrective lenses.
EDUCATION/TRAINING/BASIC KNOWLEDGE:
- Fluency in English is required. A second language is highly desirable.
- Mathematical/mechanical concepts: Must be able to understand concepts to translate customer requests, limitations, and options with attention to details.
WORKING CONDITIONS/PHYSICAL DEMANDS:
- 100% of time is spent in the office. Work pace includes many interruptions, but long periods of sitting and being on the phone may be required.
- Occasional walking throughout the office and occasional interaction with manufacturing personnel.
- Must pass a physical screening for shoulder and arm strength and motion.
- Must be able to hear and speak clearly on the phone and use telephone headset.
PAY: $17/hour with pay increases after 6 and 12 months following positive performance reviews.
HOURS: 8:00am - 4:30pm (overtime as required)
HOURS: 8:00am - 4:30pm (overtime as required)
This position offers an extensive benefit package including medical, dental, and vision benefits, life, short and long-term disability, AD&D, 401(k) with company match, paid time off, paid holidays, 1-hour lunch break (30 min. company paid), and more.
Hodges Badge Company, Inc. is an equal opportunity employer.
