Customer Service Representative

Sutter Metals, LLC is a busy and growing metal recycling facility with three locations in western WA. We are seeking a dependable, full-time candidate to provide Customer Service and administrative assistance from 8:00AM-4:30PM Tuesday through Friday and Saturdays from 8:00AM-2:30PM.

What You'll Do

Working as a part of a team, you will ensure each customer is provided friendly, expedited service as it pertains to answering common questions, finalizing and paying out customer rebates via cash as well as check. Administrative duties include: data entry using Adobe Acrobat, Microsoft Excel and Word as well as providing Customer Service via phone, email and in-person.

Shift Duties:

• Use POS software to complete customer transactions
• Cash/check handling as well as till balance at shift start and end
• Answering business multi-line phone, directing calls as needed
• Responding, timely, via email to customer inquiries
• Working independently, as well as part of a team, under the direction of Office Manager and communicating with relevant yard staff to complete customer transactions.

Position Requirements:

• Ability to pass pre-employment background check
• High School Diploma or GED
• 1+ year(s) experience of Customer Service
• 1+ year(s) experience with Microsoft Suite
• 1+ years(s) experience in cash handling
• Bilingual preferred but no required.

Sutter Metals is an equal opportunity employer. We administer pre-employment background checks and drug screening. Training on all necessary equipment is provided.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Computer literacy: 2 years (Preferred)
• Customer Service: 2 years (Preferred)
• Cash handling: 2 years (Preferred)

Language:

• Spanish (Preferred)
• English (Preferred)

Work Location: In person