- Enter and maintain customer sales orders. Identify any differences in customer PO with that of customer contract. Negotiate and resolve identified differences with customer. Ensure correctness of sales order entry into SAP. Coordinate customer demand with NYAB SCM and Operations team as needed to obtain and maintain ability to deliver KPI at 95%.
- Respond to customer inquiries regarding pricing, material, availability, order status and shipment tracking, etc. Maintain customer web-based portals as needed.
- Achieve assigned sales goals within assigned time frame and within assigned pricing parameters.
- Assist in the management of customer accounts by reporting on customer lead time variances, ordering history and trends, delivery performance KPIs, and customer pricing. Develop reports, documentation and analysis for use by NYAB / KBL Management, Operations, Sales Representatives, and customers as needed.
- Develop and maintain a thorough understanding of customer ordering systems (customer reports, lead time requirements, forecast tools, delivery performance metrics, etc.) through customer contact, visitations, use of customer web portals, etc.
- Assist customer account managers in the development of price quotations and annual contracts. Develop a thorough understanding of NYAB / KBL contract review and PLUPS requirements. Provide sales reports as required.
- Provide assistance in other assigned tasks as required.
- Must understand and support all Quality, Product Safety, and Health/Safety/Environmental/Energy policies.
- Must understand and adhere to all relevant statutory or regulatory compliance obligations.
- Must understand, support and adhere to the Integrated Management System policies, procedures and instructions.
- Must understand and support relevant key performance indicators (KPIs), as defined in the goal tree.
- Strong interpersonal and communication skills.2
- Strong bias for action and customer focus
- Strong MS Office Suite capabilities.
- Customer Orientation - Is about demonstrating service and relationship-orientation toward internal and external customers, satisfying their needs and generating mutually satisfactory solutions.
- Communication Skills - Comprises the ability to speak, present, write, listen and distribute information effectively and create an environment for open communication.
- Associates Degree in Business
- 0-2 Years of Relevant Experience
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
From Engineering to Test Laboratory; Manufacturing & Skilled Machine Operation to Sales and Marketing; Field Service to Customer Service; Quality to HR to Finance to Software Development, our team-based approach is built on inclusion, opportunity, development, social responsibility and rewards. You are afforded the chance to grow personally and professionally through challenging assignments, commitment to continuing education, exposure to a variety of projects, and international travel. Our benefits are cutting edge as we offer student loan repayment assistance, lucrative 401k program, company assisted stock purchase plan, tuition reimbursement, wellness program, onsite workout facilities & classes along with competitive salary and incentive compensation, generous paid time off programs and a full array of medical, dental and vision options. We’ve got the right stuff, do you? Let’s find out together.
Then join us! We look forward to receiving your online application!