Data Entry & Customer Service Representative

We are a well-established irrigation company in New York City. We are seeking an exceptional Data Entry and Customer Service Representative to join our team and play a vital role in ensuring optimal customer experience, and the accuracy and efficiency of our data management processes. The right candidate possesses excellent communication skills, is detail oriented, and is comfortable taking direction.

The position is to interact with customers to schedule service appointments and manage all related data. This work will ensure clear documentation of all interactions and maintain our high standard of data quality. In a Customer Service capacity, you will be responsible for interacting with customers by phone and email. In a Data Entry capacity, you will be responsible for accurate Data Entry, file maintenance, report generation and record keeping, as well as direct communication with internal departments in-person, by phone, and by email to resolve data issues.

Location: New York, NY 10001

Job Type: Full Time

Compensation: DOE- The hourly rate for this position ranges between $20-$25

Key Responsibilities:

• Accurately schedule and reschedule appointments
• Coordinate appointment booking and changes, and act as a liaison between the technicians and clients
• Forward calls and messages to the appropriate recipients in a timely manner
• Ability to keep records of call transactions with strong written skills to clearly document details of calls
• Ideal applicants will have strong interpersonal and communication skills, allowing them to communicate effectively with both clients and colleagues
• This position requires exceptionalattention to details and the ability to communicate efficiently
• Data Entry: Inputting a variety of data, including text, numerical, and alphanumeric, into our databases and systems accurately and efficiently. Transfer data from paper formats into database systems
• Data Verification: Reviewing and validating data for accuracy and completeness, making necessary adjustments when errors are identified. Collaborate with team members to validate and verify data to ensure its integrity and reliability when necessary
• Data Maintenance: Ensuring the integrity and consistency of data by conducting regular data reviews and updates as needed. Follow up with team members on existing data issues and verify resolutions
• Data Quality Assurance: Implementing quality control measures to identify and resolve data discrepancies, ensuring data accuracy and reliability. Verifying documents and forms for accuracy and completeness
• Collaboration: Working closely with and having direct communication with internal departments in-person, by phone, and by email to resolve data issues

You’re a fit for this role if you:

• Excellent typing skills
• Excellent written and oral communication skills, interpersonal skills, acute attention to detail
• Strong Proficiency with Microsoft Windows and Microsoft 365
• Customer support experience, skills, and comfort handling challenging situations over the phone - ability to be empathetic, compassionate, responsive and resourceful
• Enjoy Details and Data Entry – You enjoy pulling information from a variety of sources regularly and are exceptionally organized with an acute attention to detail. You value accuracy.
• Enjoy Detective Work – You find great satisfaction in connecting with fellow staff members to correctly identify sources of income for accurate Data Entry. You enjoy researching and correcting discrepancies. Your ultimate reward is solving a mystery!
• Are Independent and Intuitive - You can work autonomously with minimum supervision, but also know when you need to seek advice or assistance from your peers
• Are curious, ask open questions, and are receptive to thoughts and feedback from others
• Can prioritize and pursue multiple tasks - You are good at balancing demands of timely and on-going tasks with those of long-term projects
• Can maintain detailed records and to compile reports
• Can understand and follow written and verbal instructions
• Possess strong organizational skills
• Are able to prioritize work in a fast-paced environment
• Are comfortable with prolonged periods of sitting at a desk and working on a computer
• Have a willingness to learn and go out of the comfort zone to support the growth of the company

Preferred:

• Live within comfortable commuting distance to our office in West Midtown NYC
• Spanish speaking not required but A PLUS
• Previous experience in Data Entry, Customer Service, or other related fields. However, we are willing to train the right individual provided they have the above qualifications
• Strong Proficiency with Microsoft Windows and Microsoft 365
• A sense of humor
• Able to work on Saturdays as needed

Benefits:

• 401K matching after 6 months of employment
• Paid commuter expenses
• Paid lunch break

Unfortunately, we are not offering health, dental, or vision insurance at this time.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• New York, NY 10001 (Required)

Ability to Relocate:

• New York, NY 10001: Relocate before starting work (Required)

Work Location: In person