Address
Salary- Handles 30-50 inbound and outbound calls each day in a high-volume, fast-paced environment.
- Documents customer inquiries, issues, transactions and other relevant information into Salesforce application.
- Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.
- Demonstrates critical thinking when assisting patients.
- Ability to multitask multiple computer applications while speaking with a patient.
- Performs related duties, as required.
- ADA Essential Functions
REQUIRED
EXPERIENCE AND QUALIFICATIONS
- High School Diploma, required. Associate Degree, preferred.
- Minimum of one (1) year Customer Service experience, required. Experience in healthcare industry, preferred.
- Excellent communication and problem resolution skills, required.
- Excellent Customer Service telephone skills; ability to listen attentively and speak clearly in pleasant, professional manner, required. Excellent organization, tracking and follow-up skills, required.
- Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
