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SalaryPosition: Customer Service/Inside Sales Representative
Fantapak, an Inteplast Group Company, is a 36-year-old, leading supplier of poly bags and other packaging materials to distributors in the Industrial, Foodservice, and Agricultural markets nationwide. We are seeking a motivated individual to fill the Customer Service Rep position in our Livonia, MI headquarters. This position works in the office full time.
Position Objective:
This position reports to the Customer Service Manager. Looking for a confident & energetic professional to provide world class service to customers, sales reps, and colleagues.
Duties:
- Develop and maintain strong business relationships with customers and sales reps
- Process and confirm stock and custom purchase orders
- Communicate with customers and sales reps via phone and e-mail
- Proactively resolve customer concerns
- Participate in team and company meetings
- Manage customer expectations by communicating realistic information regarding lead times
- File freight claims for damages/shortages
- Enter stock and custom customer orders into AS400
- Request and obtain custom item/artwork proofs from PO Dept and submit for customer approval
- Provide customer provided labels, BOLs or other shipping documents to the warehouse
- Track shipments and provide PODs (Proofs of Delivery) as needed
- Issue RMAs (Return Merchandise Authorizations) through internal Workflow System
- Process credit memos through internal Workflow System
- Complete CARs (Corrective Action Reports) and handle QIs (Quality Issues)
- Manage and expedite backorders, offering substitute items when necessary
- Promote new products to customers
- Take on new projects and accounts as needed
- Ability to multitask and work on multiple projects at once
- Review incoming container lists and update necessary information on sales orders
Experience Requirements:
- Minimum 2 years Customer Service, Sales or Marketing experience
Skills/Qualifications:
- Proven ability to manage multiple relationships well
- Excellent verbal, written and listening communication skills
- Energy, enthusiasm, strong work ethic, excellent attendance
- Adapt quickly to evolving priorities; fast paced environment
- Proficiency in Microsoft applications
- Ability to learn new technologies quickly
Benefits:
- Medical
- Dental
- Life Insurance
- 401K
- Paid Time Off / Vacation
- Competitive Pay
Job Type: Full-time
Pay: $19.00 - $19.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Livonia, MI 48150: Relocate before starting work (Required)
Work Location: In person
