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Form of workDepartment PARKING SERVICES (BA-PARK-IUBLA) Department Information Parking Operations oversees the issuance of parking permits, enforcement of parking regulations and maintenance, and funding of all or new campus parking lots and garages. Parking interacts daily with students, faculty and staff, departments, vendors, visitors, and the community as they conduct activity on the IU Bloomington campus. We strive to provide a consistently positive experience for our customers.
Great opportunity to work with us! Job Summary Department Specific Responsibilities This is face to face Customer Service position. Assists with processing routine permit inventory audits.
Uses CRM and parking specific vended software for tracking customer parking related information and contacts. General Responsibilities Provides exceptional Customer Service to all users of IU Parking facilities. Completes sale and payment transactions that will involve handling cash, depositing checks and taking credit card payments.
Familiar with and able to accurately disseminate and explain the IU Parking system and policies to end users. Acts as a first line resource of resolving customer parking or citation related problems. Ensures timely and accurate processing of information consistent with university policies.
Updates and maintains basic information into databases. Redirects complex questions and issues to higher-level appointed staff and/or managers. Maintains high standards of confidentiality of all records and documents.
Assists with standard department tasks as needed. Qualifications EDUCATION Required High school diploma or equivalent (such as HSED or GED) WORK EXPERIENCE Required 2 years of relevant experience SKILLS Required Proficient communication skills Maintains a high degree of professionalism Demonstrates time management and priority setting skills Demonstrates a high commitment to quality Possesses flexibility to work in a fast paced, dynamic environment Highly thorough and dependable Demonstrates Customer Service skills Ability to build strong customer relationships Friendly and service-oriented Strong verbal communication and listening skills Demonstrates problem solving skills Effective interpersonal skills Effective conflict management skills Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus.
The person in this role must be able to lifting/carry up to 20 pounds The person in this role must be able to perform the essential functions with or without an accommodation. Additional Information Salary plan and grade: PAA2CU This is an CWA union covered position. Work Location Bloomington, Indiana This is an in-person position Advertised Salary $16.10 per hour.
Work Hours Monday - Friday Must be ready for customers beginning at 8am and until 5pm with scheduled lunch hour. Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: Multiple plan options for medical insurance Dental insurance Health Savings Account with generous IU contribution Life insurance, LTD, and AD&D options Base retirement plan contribution from IU, subject to vesting Additional supplemental retirement plan options Tuition benefit for IU classes 10 paid holidays per year Generous Paid Time Off Paid Parental Leave Employee Assistance Program (EAP) Learn more about our benefits by reviewing our online Benefits Brochure. Job Classification Career Level: Intermediate FLSA: Nonexempt Job Function: General Administration Job Family: Customer Service Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments. Equal Employment Opportunity Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications.
Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S.
Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information. Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online.
You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD. Contact Us Request Support Telephone: 812-856-1234
