Customer Service Representative

Basic Function & Responsibility

The Customer Service Representative (CSR) is responsible for providing excellent Customer Service to all internal and external customers by communicating effectively with customers and the team members within the Service and Field Operations Departments. The CSR is responsible for answering incoming calls and emails from internal and external customers working to solve issue they may be experiencing.

Coordinates the dispatching of Field Operations department personnel for maintenance and repair support to customers in the Northeast.

Essential Duties & Responsibilities:

• Maintains manual and/or automated logs of service.
• Support Director of NE Service.
• Coordinates and monitors the status of customer complaints resolutions.
• Performs administrative tasks and special projects as assigned.
• Other duties as assigned.

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• Qualifications & Education
• High school diploma or GED
• MUST have a professional phone demeanor.
• Microsoft Office Suite skills experience A MUST
• Must have experience with Microsoft EXCEL. Intermediate or above.
• Strong attention to detail
• Previous Customer Service experience preferred.
• Ability to use a data base management system.
• Good organizational skills.
• Excellent verbal communications skills.
• Sedentary work; exerting up to 10 lbs. of force occasionally or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.

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Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Naugatuck, CT 06770: Relocate before starting work (Required)

Work Location: In person