Call Center Customer Service Representative-No Cold Calling

West Simsbury, CT

*This An In-Person Position Located In West Simsbury, CT*

Call Center Customer Service Professionals wanted - $18.00-$19.50/hr (Base Salary (18.00) + Performance Bonuses/Benefits)-Great Career Opportunity!

We are a successful automotive dealership looking for dynamic, energetic, career-oriented professionals who are masters of influence and love working on the telephone. You can be part of our mission to help provide a premium customer experience and pursue your total vocation with an ever-growing number of career development opportunities. You will be working in an Inbound/Outbound Call Center as the first point of contact for our customers. You will be the “voice of the dealership” that schedules appointments for our Service Department. No Cold Calling!!!

Call Center Agent Job Overview:

You will answer incoming calls from customers who want to schedule service, respond to inquiries, manage complaints, troubleshoot significant Customer Service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the services we offer and will be responsible for assisting them in scheduling an appointment over the phone. You will also inform customers of the services required and project a professional company image through voice interactions.

Call Center Agent Qualifications and Skills:

• High school diploma or equivalent
• Proficient in relevant computer applications
• 1-3 years of experience in a Call Center/phone Customer Service environment
• Knowledge of Customer Service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately
• Bilingual is a plus, but not required
• Must be able to work a flexible schedule including some evenings and weekends (40 hours/week)

Call Center Agent Job Responsibilities and Duties:

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Recommend additional upcoming services
• Identify and escalate issues to supervisors
• Provide service and appointment information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned 

You must be able to pass a drug screening. We are an equal opportunity employer.

We look forward to speaking with you!

www.bdcblueprint.com