Customer Service Representative I (Kapolei Branch)

At First Hawaiian Bank, our thriving and rich culture is intentional through our commitment and dedication to our 3 C’s – Caring, Character, and Collaboration. Become part of a team that has been voted as ‘One of the Best Places to Work in Hawaii’ for the 13th year in a row, where we care about the community we serve and have done so for the past 165 years. If you value a career that offers you a steady schedule, a fast-paced environment, a comprehensive training program along with our competitive compensation & benefits programs, look no further!

First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven, Customer Service Representative I to join our Kapolei Branch. In this role, you will provide quality Customer Service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Compensation

The pay range is $19.00-$22.50/hr., commensurate with experience; plus sales incentives.

Branch Hours
Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 9:00AM - 1:30PM (hours may vary)

The ideal candidate will have:

• Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School.
• Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services.
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups.
• Ability to use judgement and discretion regarding customer transactions and confidential information required.
• PC skills in word processing required.
• Must be able to type 35wpm.

For more information and to apply, please go to www.fhb.com/careers

About First Hawaiian Bank

Are you interested in working alongside a group of dynamic thinkers, innovators, and leaders who thrive together as a team? Looking for a fun, collaborative, and challenging environment where you are empowered to make decisions? Would you like the opportunity to grow professionally and personally within a forward-thinking company? If so, you've come to the right place. At First Hawaiian Bank, we invest in you. We offer an award-winning training and development program to set you up for success. We pride ourselves on our company culture and core values: Caring, Character, and Collaboration. We also offer a comprehensive benefits program, including medical, 401(k), life insurance, tuition reimbursement, paid vacation, retiree benefits, and more!

Job Type: Full-time

Pay: $19.00 - $22.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Required)
• Retail sales: 2 years (Preferred)

Ability to Relocate:

• Kapolei, HI 96707: Relocate before starting work (Required)

Work Location: In person