Customer Service Representative

Hourly plus great COMMISSION opportunities!

Here at Pacific Tire Group, we are locally owned and operated and celebrate the spirit of our people with extraordinary pride and enthusiasm. We are always looking for exceptional individuals to join us in our growth and are currently looking for a Full-time Customer Service Coordinator for our call center.

Responsibilities:

The Customer Service Coordinator provides administrative support by performing the following duties:

• Answers and screens incoming calls and arranges conference calls.
• Opens and routes incoming mail and correspondence and prepares outgoing mail.
• Composes, prepares, analyzes, copies and distributes confidential correspondence, memorandums, reports, spreadsheets and other documents as requested.
• Maintains contact with customers and outside vendors and greets scheduled visitors.
• Directs services such as computer and office equipment maintenance and repair, orders supplies, and files correspondence.
• Assist management team in planning regional events throughout the year, and organize activities such as meetings, travel, trainings, and conferences.
• Maintains solid customer relationships by handling questions and concerns with professionalism.
• Represents Company values professionally in the community and at public gatherings

Qualifications:

• This position requires recent administrative experience in an office environment.
• Excellent word processing skills, including data entry and typing, are required. Intermediate level computer experience, including Microsoft Office 365, is necessary.
• This position also requires excellent communication, organizational, detail-oriented and problem-solving skills.
• The ability to work efficiently under pressure, accurately meet deadlines, present a professional demeanor and work well independently is essential.
• Necessary Customer Service skills include the ability to manage and respond to different customer situations while maintaining a positive, friendly attitude.
• Maintaining confidentiality, treating others with respect and upholding Company values is key.

Pacific Tire Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

Job Type: Full-time

Pay: Up to $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Work Location: In person