Veterinary Customer Service Representative

We are seeking an experienced Customer Service Representative to support our South and Central Maui locations!
Client Service Representatives work to create a positive customer experience and create client loyalty. By using Customer Service skills to gather important information from the client they help create a more impactful and efficient experience between the client and medical staff. 

Responsibilities: 

• Provide first-class Customer Service and help to solve or elevate any concerns that the client has
• Build lasting relationships by forming a genuine connection with each client who walks through our doors
• Engage with each client to inform and educate them on the benefits of essential products and services
• Listen to the client’s needs and properly communicate to the medical team for a more effective and efficient appointment
• Use empathy to communicate any changes in schedule to our guests and approach late clients with a problem-solving mindset
• Control the flow of the appointments by ensuring the clients are checked in and taken to the exam rooms at the proper time
• Ensure exam rooms are clean and fully stocked each day – before and after each appointment
• Ensure the lobby is clean and welcoming for each visitor
• Conduct payment (including proper cash handling) transactions at the front desk when applicable

Qualifications: 

• High school diploma or GED required
• Great communication and organizational skills
• Strong Customer Service skills
• Ability to be an empathetic listener
• Ability to deescalate uncomfortable situations to ensure guest satisfaction
• Understand and be able to use and troubleshoot, computers, tablets, email, and have a basic understanding of the Microsoft Office Suite of programs.
• Must love animals and not be afraid of pets
• Must be able to stand from sitting, walk, sit, and move freely for extended periods of time
• Veterinary Experience Preferred
• Weekend Availability Required

Benefits – our care in action  

We provide benefits spread comprehensively across your mental, physical, emotional, and financial well-being designed to meet your needs as a unique individual. Some key benefits include:  

•  ​​​​​​Paid time off including 8 weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions 
• Top-quality medical, dental, and vision insurance plus health savings account and flexible spending account ​​​​​​​ 
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations 
• Generously subsidized backup and ongoing care support for children, adults, and pets 
• Mental health benefits including coaching and therapy sessions 
• 401k with employer contribution and no waiting period 

• Continuing education and development support through our library of free CE courses and so much more! 

Apply today! #L-SB1