Customer Service Representative

Johnson Brothers is a national family-owned wine, spirits and beer distributor. We’ve been providing exceptional service to our customers since 1953, representing the world's most famous brands in the beverage industry.

Johnson Brothers of Hawaii has been operating for the past 34 years on the island providing quality products and services.

We are seeking an individual with outstanding communication skills to join our Customer Service team at our Kapolei office. You will be handling customer orders for computer entry and solving complex Customer Service issues with customers and the sales management team. The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus.

This is an entry level position with starting wage between $17.50 and $19.00 an hour depending on experience.
Job Description:
Job Description:

• Provide excellent service and support to our customers and internal teams
• Timely responses to customer inquiries regarding their account
• Build and maintain customer and sales relationships
• Ensure proper pricing levels for specific customers are entered timely and accurately
• Assist customers and sales staff with new account set up and troubleshooting
• Work with sales support teams to issue product samples
• Act as a liaison for our National Chain accounts
• Back up receptionist on a rotating schedule and as necessary
• Communicate with sales and operations for account reconciliation assistance
• Offer product guidance and knowledge when necessary
• Maintain our database using our proprietary software also used by our customers.
• AR duties - researching and resolving invoice discrepancies
• Run and distribute daily reports

You will Need to Have:

• 2+ years of accounting and Customer Service experience and/or a 2 year college degree
• Excellent communication skills both internally and externally and at all levels
• A passion for learning and growing with us
• Proven ability to work independently and is reliable
• Attention to detail is critical, accuracy is a must
• Ability to find ways to increase efficiency
• Effective problem-solving skills when encountering new and unique challenges

Computer and Application Skills:

• Excellent skills with the entire MS Office Suite
• AS400 experience is preferred

What You Can Expect:

• Competitive benefits package to full-time employees
• 401K plan with a company match
• Comprehensive health insurance options
• Dental and vision benefits
• Company paid life insurance and long-term disability
• PTO, paid holidays and maternity/parental leave

It’s easy, just apply online at: www.johnsonbrothers.com.

Johnson Brothers is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Johnson Brothers makes employment decisions based solely on the basis of qualifications for the job.

Worker Sub-Type:
Regular
Time Type:
Full time

Job Type: Full-time

Pay: $17.50 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person