Astacio Plumbing, HVAC, and Electrical is an industry leading home services contractor located in Norwalk, CT. Our success has been driven by hiring people who share our core company values of integrity, honesty, and quality, and providing them with opportunities for grow and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional Customer Service to join our team!
Come grow with us!
In exchange for your skillset and commitment, we offer:
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Family & friends discounts on services
- Yearly Performance Reviews
What We Do
The Big Task
Key Sub Tasks
- Maintain communication with dispatch and your manager.
- Respond promptly to customer inquiries.
- Schedule service appointments with techs and sales appointments with consultants.
- Manage in-coming calls and emails as well as make outbound calls.
- Communicate with customers through various channels.
- Acknowledge and resolve customer issues.
- Obtain product knowledge so that you can answer questions.
- Process orders, forms, and requests.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate with colleagues, as necessary.
- Ensure customer satisfaction and provide professional customer support.
Desired Skills and Experience
- The ability to work Monday through Friday + overtime
- 3+ years work experience in a professional environment.
- Call center experience/Customer Service experience is required.
- Excellent communication, organizational, and interpersonal skills.
- Ability to stay calm when customers are stressed or upset.
- Encouraging and motivating personality.
- A polished and professional demeanor.
- Self-motivation and discipline.
- An ambitious and competitive nature.
- Highly evolved Customer Service skills.
- A working knowledge of Microsoft Office and computer savvy competence.
EEOC Employer