Job Description
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
Southern Glazer’s offers a competitive compensation package. Pay is hourly, between $19.00 - $21.00/hr. This is an average range for this position. In determining a final offer, the company will evaluate a specific candidate's education, skills, and experience and will make an offer appropriately.
Overview:
Primary Responsibilities:
- Navigate customers through the process of submitting an order through the self-service portal
- Answer inquiries regarding customers' accounts
- Keypunch supplier and sample withdrawals
- Electronic imaging
- Research shortage and miss-shipped claims
- Process/enter orders and pick-ups
- Handle calls from the Customer Service queue
- Process winery direct orders
- Scan and index customer credit files into the imaging system
- Add partners, drop partners, self-incorporated accounts, and inactive systems.
- Identify outdated, obsolete, and duplicate documents from customer files
- Handle all salesperson changes at the beginning of each month
- Research returned mail with an incorrect address and make the necessary corrections
- Handle delivery claims and logs (shortage claims, missed ships, etc.)
- Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R
- Perform the job in accordance with company and departmental policies and procedures
- Perform other related duties as assigned
- High school diploma or equivalency plus 1 year of experience
- Knowledge of Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
- Proficiency in using Microsoft Excel spreadsheets to create pivot tables, develop charts, and complex formulas
- Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator
- Physical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
About Southern Glazer's Wine & Spirits:
Southern Glazer's Wine & Spirits is the largest distributor of beverage alcohol in North America, and proud to be a multi-generational, family-owned company. Southern Glazer’s has a proud history of consistently delivering impeccable service in 44 states, plus the District of Columbia, Canada and the Caribbean. It’s all made possible by our employees. Our careers focus on delivering a captivating and rewarding experience. Challenging our colleagues every step of the way, we provide the tools for them to grow, succeed and accomplish both their personal and professional goals. Together, we can deliver the highest quality service for our suppliers and our customers while we put you on the career path you’ve been looking for.Southern Glazer’s is nationally recognized by its supplier partners as well as by its customers for its state-of-the-art distribution capabilities and its leading-edge information technology. We also believe in the importance of giving back, being a socially responsible corporate citizen and making generous contributions to national, state and local charitable organizations.