Customer Service Representative

Are you a dedicated individual with a passion for providing exceptional customer experiences? The Rush, a pioneering company committed to enhancing the shopping experience, welcomes you to join our team as a Customer Success Associate. In this role, you'll play an essential part in nurturing customer relationships and ensuring customer satisfaction.

The Rush is on a mission to redefine how people shop for their living spaces. As a Customer Success Associate, you'll be at the forefront of building positive customer interactions. With responsibilities spanning communication and problem-solving, you'll contribute to our company's reputation for excellence. If you're customer-focused and ready to make a difference, The Rush invites you to be part of our journey.

Responsibilities:

• Manage a high volume of incoming calls and emails from customers, responding promptly and providing exceptional service.
• Assess customers' needs and inquiries to provide accurate, valid, and complete information using appropriate methods and tools.
• Build and nurture sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, providing appropriate solutions and alternatives within specified time limits, and ensuring resolution.
• Maintain accurate and organized records of customer interactions, process customer accounts, and file necessary documents.
• Adhere to communication procedures, guidelines, and policies while interacting with customers.
• Demonstrate commitment to excellent Customer Service by going the extra mile to engage and assist customers.
• Collaborate closely with internal teams to ensure customers' needs are met and exceeded.

Qualifications:

• Proven customer support experience or experience as a client Service Representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices to effectively manage customer interactions.
• A customer-oriented mindset with the ability to adapt and respond to various customer personalities.
• Excellent communication and presentation skills, ensuring clear and effective communication with customers.
• Strong multitasking, prioritization, and time management skills to handle various customer inquiries.
• A high school degree as a minimum educational requirement.

We currently do not have the capability to offer sponsorship for work visas at this time. Applicants must be authorized to work in the U.S. as a precondition of employment and be currently working from the U.S.

Rush ReCommerce is an equal opportunity employer - www.rushrecommerce.com

Rush ReCommerce is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Rush ReCommerce participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Hybrid work

Application Question(s):

• If interested in this position, what aspects of the email/chat Customer Service role are you most excited about?

Work Location: Hybrid remote in Omaha, NE 68144