It Help Desk For Nursing College (Knoxville/Cleveland Tn)

Jersey College is an institution of higher learning with a vision to be nationally recognized through our dedication to excellence and innovation in nursing education while offering pathways for professional growth. Since our founding, Jersey College has graduated over 10,000 nurses.

Jersey College is seeking an IT Help Desk candidate to provide information technology support for assigned campuses at Jersey College. The individual is responsible for assisting end-users with their technology needs, managing and administrating our internal servers, intranet sites, and extranet sites, and assessing future information technology needs and system requirements.
Position: IT Help Desk for Nursing College (Knoxville/Cleveland TN)

Must be open to travel equally between Knoxville and Cleveland (2-3 days in Cleveland etc - Not travelling between them multiple times per day)

Essential Functions:

• Management of IT Network
• Oversight of IT Training
• Management of Helpdesk Services
• Supervising Emerging Technologies Analysis
• Oversee, install, manage and maintain Jersey College's information technology network, including:
• Supervise training of faculty, staff, and students with respect to information technology, including
• Administrator the function of Help Desk services to faculty, staff, and students including:
• Manage and ensure the operational integrity of information technology equipment
• Evaluate the relevance of emerging technology and make recommendations on technology to be incorporated throughout the institution
• Perform other duties and responsibilities as assigned

Skills & Abilities:

• Ability to use independent judgment and to manage and impart information to a range of clientele and/or media sources
• Excellent communication skills
• Ability to organize and prioritize workflow
• Ability to meet deadlines
• Detailed orientated
• Exceptional student/customer service, listening, and teamwork skills
• An outgoing, approachable style and a passion for helping others

Notice of Non-discrimination

Jersey College is committed to providing an environment that respects and encourages the development and growth of all students, faculty and staff. Discriminatory and harassing behaviors that unfairly or unlawfully interfere with an individual's educational pursuits violate our colleges policies and procedures and are not tolerated. Such forms of discrimination and harassment include, but are not limited to, discrimination or harassment on the basis of race, ethnicity, sex, gender identity, religion, sexual orientation, national origin, physical or mental disability, age, or military veteran status. Jersey College does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities.

Jersey College encourages all students, staff, and administrators to work together to prevent all forms of discrimination and harassment, including those based on race, ethnicity, sex, gender identity, religion, sexual orientation, national origin, physical or mental disability, age, or military veteran status (individually and collectively, a protected status or a protected category).

Any student, staff, or third-party seeking information with respect to the non-discrimination and harassment policies of Jersey College, including Title IX protections, may contact the Director of Institutional Effectiveness at 546 U.S. Highway 46, Teterboro, NJ 07608, (201) 489-5836, TitleIX @ jerseycollege.edu or the Office of Civil Rights.

Minimum Qualifications:

• Associates degree
• Minimum of 2 years of IT/Help Desk experience
• Extensive knowledge of IT systems including Microsoft Windows, Linux, Cisco, TCP/IP protocols, and LAN/WAN configurations
• Industry Standard IT Certifications are a plus