Address
SalaryPosition Title
Service Center Customer Service Representative
Department
Service Center
Job Location
Crete, NE (68333)
Purpose of Job
Our Customer Service Representatives provide excellent Customer Service and first-level technical support for the Doane University community. We provide technology support and general information assistance via phone, web and in-person directly to end-users from our service desk located in the Learning Commons and Service Bureau.
Hours are available during the following times:
Monday – Thursday 8am – 11pm
Hours are available during the following times:
Monday – Thursday 8am – 11pm
Friday 8am – 5pm
Saturday 1pm – 5pm
Sunday 2pm – 11pm
General Description and Duties
- Answer the phone in a professional and courteous manner
- Basic connection, printer, and basic computer troubleshooting/maintenance
- Be willing to learn/try something new
- Check email, create tickets with information, and route to the correct technical team
- Interview customers in regards to their issue/request with directed questions
- Perform installation, configuration, maintenance, and optimization of hardware, software, and peripherals for our students, faculty and staff
- Politely respond to the customer’s problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support
- Provide end user training and support where required
- Schedule installations and service visits
- Unlock AD account/Reset AD password/Walk a customer through the steps
- Use our Ticketing system, Google, and other Tiger Tech software
Special Skills or Knowledge Required
- Active student at Doane University in Crete
- Basic Customer Service Skills
- Microsoft Office knowledge preferred
Total Weekly Hours Required
Up to 17 Hours A Week Available
Physical Demands
Posting Detail Information
Posting Number
STU023
Number of Vacancies
Multiple
Desired Start Date
Position End Date (if temporary)
Review Start Date
Open Date
Close Date
Open Until Filled
Yes
Special Instructions to Applicant
Quick Link for Direct Access to Posting
https://doane.peopleadmin.com/postings/1018
