Customer Service Representative

Customer Service Representative

The Customer Service Representative position is fast-paced and a valued team member of our company. The successful candidate will be expected to work well independently while consistently delivering the highest levels of Customer Service to existing and prospective customers. This position will be the primary point of contact for all consumers concerning products and services while also serving as the main liaison to the sales department. The ideal candidate will be very organized, personable, be interested in learning new skills, and be good at completing projects with minimal supervision. We specialize in the Strategy of Customer Development and Sales Management. So our Customer Service team finds new and innovative techniques to sale services to consumers who have a developed interest.

Key Responsibilities:

• Manage customer inquiries in a positive and professional manner through effective product knowledge, customer engagement, and escalation as needed
• Demonstrate the ability through training to understand our product, the industry and our competition
• Support the sales functions and sales personnel
• Improve customer satisfaction through consistently improving efficiency, service standards, and optimization of order processing
• Continually learn about new products, industry trends, and skills
• Direct sales and customer care with consumers who have shown signs of interest
• Hours: Monday- Friday 12pm-8pm
• This is NOT a remote position. We are in office, following all CDC Guidelines. This position is face to face with customers.

Qualifications:

• Strong communication and Customer Service skills
• Basic administrative skills and accurate data entry
• Skilled at multitasking in a fast paced environment
• Desire to assist a company grow and develop career goals within the team

Who are we?

We produce customer outreach campaigns for corporations who prioritize having informed, loyal customers for their products and services. What truly sets us apart is that we apply that intense focus on putting people first to our own team members, and we always put them first. We make sure each Customer Service Sales Representative receives complete training in the position, is given all the tools necessary for success, and is consistently rewarded for excellent work. We offer industry leading pay and incentives that make Triton an excellent choice to either start or continue your career with an exiting, team-centric company.

What We Look For:

-Excellent Customer Service and communication skills

-Ability to priorities deadlines and multi-task with ease

-Natural leaders who can guide customer through account management confidently and help any other team members in an "all hands on deck environment

-Professional, Dedication, and Reliability

Why US?

-We are committed to our customers and our employees equally. We offer endless learning and development opportunities.

-We believe in fostering top talent and rewarding our best with numerous perks and benefits

-We are very selective with our client list and choose those corporations that are as dedicated to the local community as we are. We are proud to represent them and always bring a positive fresh vibe to their Customer Service

Job Type: Full-time

Pay: Up to $55,286.00 per year

Benefits:

• Employee assistance program
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: In person