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Form of workJob Description
Our Customer Service Representatives are the first interaction with our customers and guide the experience for their car wash. You will work under site leadership to learn and maintain an excellence-focused team; uphold The Metro Express Car Wash Core Values for Customer Service and operational excellence.
- Greets and assists customers through the car wash process with a smile and focused attention
- Informs customers about promotions, sales, and memberships according to training standards
- Guides customers through the entrance of the car wash
- Promotes a safety conscious culture and safe working environment
- Ensures customer satisfaction and loyalty
- Participates in facility, equipment, and property maintenance
- Goes above and beyond to help customers, colleagues, and live by the Core Values
At Metro Express Car Wash, our core values that we live and operate by are Passion for Service, Ownership, and Grit. Our employees upholding these core values are crucial to our company's culture, and are what makes our company stand out and shine. We believe that our core values encompass what it means to be part of the Metro Express team, and it's important that those we hire exhibit these in our day to day operations.
- Integrity and dedication to Customer Service
- Excellent problem solving and conflict resolution skills
- Superb oral and written communication
- Customer and colleague relationship management
Applicants must be over 18 to apply. We do hire for full time positions. Weekends and schedule flexibility is expected. Travel is not expected for this position.
Benefits included with full time employment include:
- Paid time off after 90 days
- Medical, Dental, and Vision options after 60 days
- 401k retirement options after 6 months of service
- One free car wash a week
- Quarterly uniform allowance
