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Form of workHunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.
As a member of the Hunter Douglas family of brands, LEVOLOR, Inc. is a leading manufacturer and marketer of custom and sizable window covering products including blinds and shades. LEVOLOR is headquartered in Atlanta, Georgia. Founded in 1911, we are committed to delivering innovative, high quality products to consumers under the most recognized brand in our industry today.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?
Position Overview
The primary responsibility of the CSR is to handle inbound calls, emails and live chat from retail customers and end consumers in North America in regards to LEVOLOR and Private Label brands. Our CSR is expected to resolve customer issues and concerns in an efficient and effective manner; all while ensuring that the customer/consumer receives exemplary service. Our CSR’s utilize their skills in problem solving and communication to take care of each customer/consumer’s needs, while working to build and enhance relationships with our retail store associates, decorators, installers, business owners and end consumers.
What you'll do
- The ideal candidate will be responsible for providing exceptional Customer service to our customers
- Provide excellent Customer Service through various channels, including phone, text, live chat, and email
- Troubleshoot and resolve customer issues
- Processing orders and providing order status updates
- Answer product questions
- Process warranty questions
- Provide pricing information
- All other duties as assigned
Who you are
- High School Diploma or equivalent
- At least 1 years call center, retail or customer-support role.
- Familiarity with 10-key
- Ability to multitask and mange time effectively
- Proficiency in basic computer applications, Salesforce and SAP experience is a plus
- Bilingual French (Quebec)/English (Written and verbal communication skill)
- Must be available to work 8:30 AM to 5:00 PM EST
- Must live in the Oakville, Ontario area
What's in it for you?
- Annual base salary range: $58,000.00 - $60,000.00
- Bonus target range: up to 5%
- Generous benefits package including medical, dental, vision, life, disability
- A company culture that prioritizes internal development and professional growth
- Time off with pay
- Paid parental leave
- Wellness programs and product discounts
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.
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Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
