Address
Form of work
SalaryOur company is seeking additions to our customer care team. Join our friendly staff and become a respected and appreciated member of our work force! We offer an impressive working environment and great benefits!
CUSTOMER SERVICE RESPONSIBILITIES
· Maintain a positive, empathetic, and professional attitude toward customers at all times
· Respond promptly to customer queries and concerns
· Acknowledge and resolve customer complaints with a calm, patient, and reassuring manner
· Ensure customer satisfaction with understanding and follow-up resolution
· Acquire detailed product knowledge about our company
· Process orders and requests, answer questions, and provide information about our products
· Maintain written documentation of customer interactions
· Answer phone calls and emails and apply excellent troubleshooting skills if necessary
· Provide timely and understanding assistance that keeps customers’ needs at the forefront of every interaction
· Contribute to team effort by accomplishing results as needed
WORK HOURS
8:00 a.m.-4:30 p.m.
QUALIFICATIONS
· Polite and friendly communication skills
· Quick learner
· Problem solving ability
· Documentation skills
· Phone skills
· Listening skills
· Multi-tasking
EDUCATION AND EXPERIENCE
· High school graduate
· Computer skills
· Customer service experience preferred'
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
