Customer Service Representative

Based in Clare, MI the Rogers Group is a family-owned collection of innovative businesses that provide solutions to markets ranging from sports and entertainment to in home food preservation. Utilizing core capabilities and central resources, the Rogers Group provides a unique ability to innovate.

Competitive wage - Great Benefits!

SUMMARY:

As a Customer Service Representative at the Rogers Group, you will play a crucial role in ensuring our customers have an exceptional experience. You will be the frontline contact for inquiries, order processing, and resolving issues. Your dedication to delivering top-notch service and your passion for helping others will be integral to our continued success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the main point of contact for customer inquiries via phone, email, and online inquires.
• Provide accurate and timely information about our athletic equipment and training solutions.
• Assist customers in selecting the appropriate products based on their needs and goals.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Address customer complaints and concerns with empathy and professionalism, aiming for effective resolution.
• Collaborate with cross-functional teams to ensure smooth communication and customer satisfaction.
• Maintain a strong understanding of our product offerings and industry trends.
• Document customer interactions, orders, and feedback in our CRM system.
• Assist with administrative tasks such as order tracking, data entry, and record keeping.
• Contribute to the improvement of Customer Service processes by offering insights and suggestions.

QUALIFICATION REQUIREMENTS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Must possess a high school diploma or equivalent. Prefer associate degree or higher.

LANGUAGE SKILLS: Ability to read, analyze and interpret the English language.

COMPUTER SKILLS: Proficient keystrokes using Word, Excel, and Power Point software. Ability to complete data entry in an accurate and expedient manner in (Salesforce and Epicor).

MATHEMATICAL SKILLS: Must possess basic math skills.

REASONING ABILITY: Ability to solve practical problems and deal with the variety of situations and people.

PHYSICAL DEMANDS: Agility of the upper and lower body extremities and capable of lifting 35 pounds.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

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