Customer Service Representative

Duties

- Handle incoming customer inquiries via phone, email, and chat
- Provide information about products and services
- Assist customers with orders, refunds, or exchanges
- Resolve customer complaints in a professional manner
- Conduct outbound calls to follow up on customer issues or to offer promotions

Experience

- Proven experience in Customer Service or a related field
- Strong sales skills with the ability to upsell products or services
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and recommend appropriate solutions
- proficiency in English and is a plus
- Multilingual abilities are highly valued

-Quick learner to become familiar with our company products and services so many questions can be answered without consulting others to promote Bolton Air.

-Answer phones and process incoming customer correspondence, including texts and email. Follow up with customers for decisions on service proposals made by technicians.

-HVAC office experience with scheduling, dispatching service calls and working closely with field technicians to prioritize and manage changes to the schedule and customer needs in real time is preferred. Proficient in using HouseCall Pro office management software and Microsoft office. Other trades using same software is acceptable.

-Ability to efficiently group jobs on the schedule for prioritization and dispatch.

-Highly organized, no-nonsense, and straightforward in maintaining accurate customer records.

-Coordinating with purchasing to ensure timely availability of required parts for effective technician job scheduling.

-Motivated self-starter with proactive positive attitude, team player and willingness to collaborate with all departments.

-Optimistic, flexible and creative in using time wisely to be productive, a natural multi-tasker with a great attitude on life.

-Understand the overall goals and coordinate the technicians to deliver the best service most efficiently across a wide range of customer locations and needs.

Benefits of this position:

-Daily work schedule: 730A – 5P Monday through Friday

-Employment Type: Full Time

-Pay Scale: $17 - $22 per hour

-Year-round employment

-Advancement opportunities and career growth plan

-In-house training

-Medical benefits, paid holidays, and vacation

This Customer Service Representative position requires individuals who can effectively communicate with customers, provide exceptional service, and contribute to the overall success of our team.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person