Customer Service Representative

Job description

Hawkins Water Tech is seeking a full-time Customer Service Representative to work in partnership with the Elkhart Office Manager and Customer Service team to create an environment that provides an exceptional customer experience, resulting in loyal customers and successful business outcomes for the Hawkins Team. Daily responsibilities include frequent interaction with customers both over the phone and in person, assisting with account recovery and other administrative duties as needed.

Customer Service Representative duties include, but are not limited to the following:

• Provide customer support by answering phones and care for walk in customers
• Invoicing and route delivery processing
• Assist in the account recovery process
• Set up new customer accounts in the system
• Loading product for drive-through customers
• Operating a forklift for warehousing inventory
• Provide support to the field sales team
• Support service manager with customer and service tech schedules 
• Participates in training opportunities to enhance personal development
• Complies with all operational policies and procedures of Hawkins Water Tech including an unwavering commitment to ethical business practices

Qualifications:

• Excellent verbal and written communication skills
• Unwavering interpersonal skills
• Ability to adapt and demonstrate flexibility and problem solving in a fast-paced team environment
• Customer focused and team orientated player
• Strong organizational skills and ability to multi-task while maintaining composure, compassion and integrity
• Proficiency in Microsoft products, including Word, Excel and Outlook
• Ability to lift 50 pounds
• High school diploma or equivalent
• Prior Customer Service experience strongly desired
• Complete honesty and the highest level of integrity is an absolute requirement

Benefits:

• 401(k) retirement plan with employer matching
• Paid holidays
• Paid time off
• Discretionary profit-sharing program
• Health insurance

Normal work hours: Monday – Friday 8:00 AM to 5:00 PM
Average of one Saturday per month: 8am-12pm

Hawkins Water Tech, headquartered in Middlebury, IN with a second location in Elkhart, IN, is a well-established, full-service, water treatment company providing clean, high-quality water to customers in Indiana and Michigan. Since 1967, Hawkins Water Tech has been serving residential, commercial and industrial customers with a commitment to excellence. Providing a wide range of services and products to improve water quality, Hawkins Water Tech offers whole house filtration for homeowners and customized solutions for businesses. As a family-owned business, Hawkins Water Tech is involved in the local communities it serves and dedicated to providing its team members with this same family-oriented, supportive approach.

Job Type: Full-time

Job Type: Full-time

Pay: $14.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Elkhart, IN 46514: Relocate before starting work (Required)

Work Location: In person