Customer Service Representative

Lincare is the nation’s leading provider of oxygen, durable medical equipment and clinical respiratory services. We are looking for a Customer Service Representative to join our Team! Customer Service Representatives-

• work directly with medical professionals and physicians to facilitate patient care
• advocate for and work in lockstep with chronic patients
• work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

• provide outcome-based solutions for our physician referral sources and existing patient population
• Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
• Prepare and analyze the billing and setup paperwork for patient services
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• Recommend potential products or services to management by collecting patient information and analyzing customer needs
• Actively participate in the training of new Customer Service and sales personnel
• High school diploma or GED preferred
• Proven work experience required
• Ability to learn and apply market and product information, as well as patient billing and insurance requirements
• Multitasking capabilities
• Computer and technological literacy
• Positive and professional personal image

Physical Demands:

This employee must occasionally lift and/or move up to 25 pounds.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• What is your target hourly compensation rate or hourly compensation pay range?

Work Location: In person