Customer Service Representative

Start date: 4/15

This position ensures the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The individual in this role is accountable for answering product inquiries, taking customer orders, coordinating delivery with dispatch, and coordinating with internal company departments and vendors in a fast-paced office. This position is frequently combined with Customer Service initiatives and supports outside sales representatives in Washington, Oregon, Idaho and Montana markets.

Description:

• Provide support to dealers via phone and email.
• Enter customer orders and follow through until fulfillment, communicate the expected delivery date, and explain stock-outs.
• Confirms that submitted customer orders have the correct quantities, pricing and requests revisions when necessary.
• Work closely with the production team on ETA’s on out-of-stock items and communicate updates and changes to customers.
• Coordinate delivery schedules with dispatch and keep the customer informed of such schedules.
• Help customers with problems; provide customer feedback to management.
• Other duties and responsibilities related to the nature of the job may be given on a temporary or permanent basis as needed.

Additional Skills & Qualifications:

• High School diploma, GED, or equivalent combination of education, experience, or training in a related field.
• Be skilled in Microsoft Word, Excel, and Outlook;
• Have a positive attitude and desire to work with a great team in a fast-paced environment.
• Good with basic math
• Good organizational and problem-solving skills
• Experience with a phone system.
• Attention to detail
• Pleasant phone personality
• Ability to multi-task.

Work Environment

M-F 7am-8am start time

*8 hour shift with 30 min Lunch

Business casual attire

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.