Customer Service Office Associate

Our Mission: At Adams Fairacre Farms, we see everyday as an opportunity to share our unique shopping experience from the backyard to the kitchen table. At the heart of Adams is a friendly, knowledgeable staff, dedicated to helping you get what you need and find what you love. Family-founded and deeply rooted in the community since 1919.

General Purpose

The Office Customer Service Associate provides customer-friendly service to our valuable customers by delivering excellent, prompt, professional service to Adams’ customers, managers, vendors and employees.

FLSA Status: Non-exempt

Reports to: Office Manager

Job Description

• Ensure that customers receive the best Customer Service by providing friendly, polite, and knowledgeable service
• Greet customers personally and thank them appreciatively for shopping at Adams
• Answer phones
• Sort and distribute incoming mail
• Post outgoing mail
• Process store transfers
• Audit & setup registers
• Count cash & log daily receipts
• Prepare and make bank deposits
• Ensure all office equipment: fax, mail machine and copier are all in good working order
• Know the register to help if there’s a problem
• If assigned, count the safe every day and make sure it proves
• If assigned, training
• If assigned, data entry
• If assigned, handles deliveries
• If assigned, work in other departments

Physical Requirements

• Bend, squat and stand
• Use fingers for data entry
• Consistently lift up to 25 lbs.
• Sit or stand for long periods of time
• Can see and hear
• Good verbal communication skills
• Maintain an organized, clean work space

Mental/Reasoning Requirements

• Read & write
• Computer Skills: Word, Excel, Outlook
• Math and calculator skills
• Personable & friendly to customers & staff
• Organizational skills
• Communicate effectively with customers, co-workers, and managers

Disclaimer

The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore subject to change. I understand that other responsibilities may be required. I understand and confirm that I am able to carry out the duties of this position.