Customer Service Representative, Office Of Admissions

Under the direction of the Admissions Operations Manager, the Customer Service Representative (CBA Title: Student Services Representative II) will provide front line Customer Service support for the Office of Admissions by responding to telephone inquiries and providing detailed direction for various Admissions procedures.

Responsibilities & Essential Functions

• Provide front line Customer Service support for the Office of Admissions by responding to telephone inquiries and providing detailed direction for various Admissions procedures.
• Advise and guide prospective applicants and families, current FIT students, and current applicants through FIT's website with emphasis on the admissions application process and other college related procedures.
• Access Banner, NOLIJ, and/or Hobsons Connect to research applicant/student information.
• Assess and problem solve situations and investigate their need for further assistance. Consult with the Admissions Operations Manager or others as needed, on more complex issues.
• Responsible for acquiring information from other FIT offices when applicants or current FIT students have unsolved problems or situations.
• Report any problems to the Admissions Operations Manager that arise regarding the automated telephone queuing system, phone tree, etc.
• Assist with training other phone personnel and/or others assisting with phone coverage.
• During peak periods, assist with processing transcripts, mail opening and other duties as needed.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position.

Minimum Qualifications:

• High School diploma required.
• 2-4 years of appropriate business experience required.

Preferred Qualifications:

• Associate's degree.
• 1-2 years of experience in Customer Service, admissions or higher education preferred.
• Prior experience using Banner, NOLIJ software systems, and Hobsons/Campus Management CRM preferred.

Knowledge, Skills, & Abilities:

• Computer skills with an emphasis on data entry required.
• Quality Customer Service skills, excellent telephone manner and the ability to work well under pressure are also required.
• Experience working in a college or university preferred.
• Experience using Banner, NOLIJ software systems, and Hobsons/Campus Management CRM preferred.

Please note all offers of employment are contingent upon successful completion of the background check process.

Salary:

Salary: $42,895 - $45,968 per year
The UCE-FIT Collective Bargaining Agreement (CBA) dictates the compensation, benefits, and conditions of employment. Hiring Salary: $42,895 to $45,968 per year with step increments per Salary Schedule 88, after one year of service and annually thereafter.

Bargaining Unit Title
Student Services Representative II (CBA)
Work Schedule:

Days/Hours: M-F, 9am-5pm, in person; work schedule subject to change based on needs of the department.

Benefits:

The Fashion Institute of Technology (FIT) provides comprehensive employee benefit programs designed to help keep our faculty and staff and their families healthy, safe, happy, and productive. Our programs also include a variety of components to help our employees improve the quality and balance of their work and family lives, and to help them prepare for their futures.

• Retirement Plans
• Health Care Plan and Dental Plan
• Employee Assistance Program
• Flexible Spending Account
• Commuter Benefit Plan
• FIT Tuition Exemption Program
• Paid Time Off (Vacation, Personal, Sick and Holidays)
• 4-day Summer Workweek
• Qualifying Employer for the Public Service Loan Forgiveness (PSLF) Program

For a full list of FIT benefits, visit our benefits webpage.

Pay Equity by State Employers

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Visa Sponsorship

Fashion Institute of Technology is not able to provide visa sponsorship for this position.

Equal Employment Opportunity (EEO) Statement

FIT is firmly committed to creating an environment that will attract and retain people of diverse racial and cultural backgrounds. By providing a learning and working environment that encourages, utilizes, respects, and appreciates the full expression of every individual's ability, the FIT community fosters its mission and grows because of its rich, pluralistic experience. FIT is committed to prohibiting discrimination, whether based on race, color, national origin, sex, gender, gender identity, religion, ethnic background, age, disability, marital status, sexual orientation, military service status, genetic information, pregnancy, familial status, citizenship status (except as required to comply with law), or any other criterion prohibited by applicable federal, state, or local laws. FIT is committed to providing equal opportunity in employment, including the opportunity for upward mobility for all qualified individuals. Applications from minorities, women, veterans, and persons with disabilities are encouraged. Inquiries regarding FIT's non-discrimination policies may be directed to the Affirmative Action Officer/Title IX Coordinator, 212 217.3360, titleix@fitnyc.edu.

Americans with Disabilities Act (ADA) Requirements

This position will be required to constantly read and comprehend, occasionally perform calculations, constantly verbally communicate, frequently analyze, and constantly write. The working conditions for this position will be on campus, primarily in an office environment. The physical requirement for this position will require constant sitting, constant standing, occasional bending, occasional walking, and occasional lifting 10 lbs. or less.