Customer Service Admin Office Assistant

Are you looking for long-term successful career with a company that cares?

Hometown Insurance Agency of LI Inc., is a regional independent insurance agency known for our professionalism and a pleasant work environment.

Your office support role will be essential in demonstrating our commitment to client service & satisfaction.

Come grow with us!

Responsibilities:

• Support Front Desk Reception: meet, greet and process calls, texts, faxes and emails
• Interact with clients and partners via phone, internet, and face-to-face in a professional manner
• Assist with data entry and review of client documentation
• Meet customer needs and exceed expectations, upholding agency’s strong reputation for superior service
• Continually expand knowledge of process and our customer focused business model in order to accurately address client concerns
• Collect and confirm accuracy of customer information
• Provide copies of declaration pages / ID card and other documents to customers
• Log all interactions timely and as per company procedures
• Provide support and back up for sales and service team and agency as needed: phone answering and triaging, fax/text/document/mail processing or scanning
• Process billing payments on carrier websites, respond to general billing inquiries, and document same accurately
• Proactively seek solutions to problems, notifying Management when concerns arise

Skills Required:

• Preference of a minimum of one (1) year experience in Customer Service, an insurance background a plus
• Strong attention to detail and accuracy
• Ability to prioritize workflow properly addressing urgent items appropriately
• Excellent customer orientation and the ability to navigate customer expectations
• Advanced Tech skills - familiar with Microsoft Office: Outlook, Excel Word
• Enthusiastic, cooperative team player, adaptable to new or changing circumstances while maintaining a professional demeanor

We are interested in meeting you...Consider joining our Team!

Send resume to be considered for the position.

Hourly pay is commensurate with experience

Equal opportunity employer.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Please provide a few sentences explaining why this position interests you.

Ability to Relocate:

• Bohemia, NY 11716: Relocate before starting work (Required)

Work Location: In person