Customer Service Supervisor - Office Admin

Looking for a detail oriented, determined, individual to support the Customer Service team and manage the day-to-day office operations.   The ideal candidate should be able to work independently, have the ability to multitask, and have strong organizational skills.  We are looking for an individual who is a self-starter, very personable, and enjoys working with people.

Responsibilities:

1. Investigating and solving CUSTOMER SERVICE complaints
2. Oversee the Customer Service staff and provide guidance when needed.
3. Assisting with CUSTOMER SERVICE tickets
4. Monitoring the daily activities of the CUSTOMER SERVICE team and ensuring everything is being taken care of in a timely and efficient manner.
5. Responsible for all eCommerce and wholesale samples & delivery of product assets/copy.
6. Responsible for maintaining the office showrooms ensuring that everything is always neat and presentable.
7. Serve as a liaison between the company and building management.  Make sure the office is maintained properly and everything is in working order.
8. Oversee the cleaning company and ensure everything is being organized and put away properly.
9. Greet office visitors, answer the intercom, ensure all guests are directed to the proper parties.
10. Track, Order, and Manage office supplies and make sure everything is being replenished in a timely manner.
11. Create and Manage travel arrangements for staff.
12. Collect, process, and distribute incoming mail.
13. Run errands as needed for upper management.

Education & Prior Experience:

• Strong written and oral communication skills
• Strong organizational skills
• Proficiency in basic Microsoft Excel functions and formulas
• Attention to detail
• Proficiency in Customer Service Software such as Zendesk/Gorgias
• Timely completion of tasks
• Ability to work well with a team
• Sense of urgency
• Ability to prioritize and anticipate needs
• Prior CUSTOMER SERVICE and Office Admin experience a plus.

Salary: $60,000