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SalaryArmacell provides numerous and diverse career opportunities.Add your talent to ours and make a difference around the world!
The Customer Service Manager – Component Foams is the key management member responsible for providing leadership to the Customer Service team to help drive: effective order processing, sales service, customer satisfaction and information feedback to external and internal customers. The role requires a high level of collaboration with plant operations, planning and distribution. The Customer Service Manager also supports the sales team in driving maximum sales volume.
Job Responsibilities
- Monitor the overall sales operations process and service on all Component Foam orders.
- Manages customer relationships, customer issue resolution and cost center budget.
- Manage customer order activity.
- Take immediate action as needed based on priorities.
- Drives effective customer order handling and shipping procedures.
- Coaches team members where needed to achieve optimal Customer Service support in alignment with company goals concerning customer focus and logistics.
- Drive customer satisfaction:
- Monitor the Customer Service team efficiencies and activities.
- Manage and drive efficiency in customer claims.
- Timely resolution of customer issues.
- Provides leadership to on-site and remote Customer Service representatives by motivating and monitoring performance and development.
- Implements and monitors sales and marketing strategy in Customer Service.
- Conduct high level of collaboration with Business Mangers to delivery customer expectation and sales support.
- Drives distribution strategy in cooperation with Business Managers and Logistics teams.
- Travels to customers to ensure corrective actions are in place when needed.
- Arranges Customer Service territory assignments in agreement with the General Manager.
- Develops a high-performance department through continuous training and process improvements.
- Collaborates cross-functionally between departments to further a continuous improvement mind-set and world class systems development.
Job Qualifications and Requirements
- Bachelor’s degree in a related field preferred.
- Minimum 5 years of related work experience managing a Customer Service environment.
- Exhibited ability as an effective leader, developing an environment of teamwork, high level of results and strong communication skills.
- Professional written and verbal communication skills.
- SAP Super User with knowledge of Microsoft Office applications is preferred.
- Experience managing remote employees preferred.
- Approximately 5% domestic travel.
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Time Type:
Full time
