Senior Customer Engineer

** This is a 1099 Contract role payable at $31 per hour**

Senior Deskside Customer Engineer – Desktop, Laptop, Server

We are looking for an experienced Desktop Support/ Senior Customer Engineer who can provide onsite, maintenance, and support services in a highly demanding environment. The successful candidate will have a minimum of 5 years of experience in delivering these services in a large corporate environment and a track record of providing exceptional customer service. A candidate who is highly technical with experience in Audio Visual is preferred.

General Requirements:

Must have delivered deskside support within a large corporate environment for a minimum of 5+ years

• Possess a wide range of technical skills including client, server, software deployment, audio-visual, email & application knowledge.
• Troubleshooting and resolving hardware, O/S, audio-visual, and software issues.
• HP Desktop & Laptop experience
• Imaging / Reimaging computers/hard drives.
• Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment.
• Providing face-to-face customer support as well as telephone support for remote users.
• Ongoing maintenance tasks on the company’s desktop environment.
• Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.
• Ability to understand and adhere to all company policies and work without supervision.
• Dealing with 3rd parties and OEMs if required.
  
• Perform a complex range of technical work activities either remotely or at the customer site to meet business and customer requirements.
• Provide Technical Leadership in own specific area of expertise.
• Document and report on work completed to ensure compliance with Company and Customer Procedures.
• Contribute to the development of technical procedures and standards to meet business and customer requirements.
• Escalate issues in line with company processes to ensure customer demands are met.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Evaluate escalations and resolve them appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contributions.
• Works under general supervision.
• Uses discretion and has awareness of health and safety at work.
• Demonstrates an analytical and systematic approach to resolving complex problems and assignments.
• Takes initiative in identifying and negotiating appropriate development opportunities.
• Able to define and follow instructions and procedures
• Demonstrates the ability to absorb and apply technical information.
• Uses a broad range of information systems, technology functions, and applications in line with industry standards

Preferred Experience/Qualifications:

• Must be detail-oriented and self-motivating.
• Consistently able to provide excellent customer support to the entire staff, representing a variety of personalities and management levels.
• Strong Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.
• Broad experience in IT with a basic understanding of Networks, Servers, and Telecoms.
• Experience including remote control of PCs and video conferencing knowledge.

Pay: $31.00 per hour

Hours: 8:00 am-5:00 pm, Mon - Fri

6-month contract / 1099 contract position

**Immediate start pending successful interview and relevant checks**

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