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Form of workCustomer Service Representative
Position Overview
Client Service Representatives should have advanced interpersonal skills that allow team member to provide exceptional customer service experience to clients. Handle a high volume of client inquiries through both phone and email communication. Maintain multiple client relationships simultaneously. Exemplary follow through and time management are crucial for success.
Major Duties and Responsibilities
- Process client inquiries in a manner that is consistent with company outlined response times and satisfaction ratings.
- Assist clients with questions regarding account balances, governing document compliance, work order requests and miscellaneous community information.
- Engage with and provide high quality customer service to homeowners in person, via email, and over the phone.
- Complete regular compliance inspections for partner communities.
- Maintain superior customer service levels according to company standards
- Provide prompt, courteous service to all external and internal customers
- Effectively handle inbound customer service calls
- Send email correspondences in a professional manner
- Apply critical thinking and problem-solving skills to customer concerns
- Identify and resolve a wide variety of customer service issues related to property management
- Perform other duties as it relates to client services process and procedures
Education and Experience
- Excellent customer service skills - in person and over the phone
- Call Center experience beneficial
- Professional written and verbal communication skills
- Ability to prioritize tasks/manage multiple assignments
- Bilingual preferred
- Ability to utilize computers and related software
- Flexible/ability to adapt to change
- Attention to detail
- High School Diploma Required, some college preferred
- Must have ability to thrive in a team/call center environment
- Excellent customer service skills
- Ability to multi-task
- Demonstrated ability to communicate effectively
- Proficient in Microsoft applications (Word, Excel, Outlook, etc.)
- Strong problem-solving skills
- Excellent organizational skills
- At least 1 year of customer service experience, preferably in an inbound call center environment
- Desire to learn about HOA
Benefits
- Full Insurance package
- Generous PTO offering
- 401K matching options
- Team oriented service group
- Family owned and operated company
