Customer Service Manager

COME WORK FOR US - INVESTING IN YOU AS A SUN PHARMA EMPLOYEE!

• Medical, Dental, Vision Benefits
• Health Savings Account (HSA), Flexible Spending Account (FSA)
• Prescription Drug Coverage
• Telehealth and Behavior Health Services
• Income Protection - Short Term and Long Term Disability Benefits
• Retirement Benefits - 401k Company Match on Day One (100% vesting immediately)
• Group Life Insurance
• Wellness Programs
• Corporate Discounts on personal services: Cellular phones, Entertainment, and Consumer Goods!

Sun Pharma Vision: Reaching People And Touching Lives Globally As A Leading Provider Of Valued Medicines
Sun Pharmaceutical Industries Ltd. (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of over $ 4.5 billion US Dollars. Supported by more than 40 manufacturing facilities, we provide high-quality, affordable medicines, trusted by healthcare professionals and patients, to more than 100 countries across the globe including the United States. Sunology is a combination of Sun Values and Ideology and is the way of life at Sun Pharma. Sunology is Humility.Integrity.Passion.Innovation. It represents our promise to all stakeholders including patients, physicians, and employees.
Our Code of Conduct
Our Global Code of Conduct governs every aspect of our operations. Sun Pharma is a family of thousands of people, working across many countries, speaking multiple languages, and all united, with one common purpose: to make good health accessible and affordable to local communities and society at large. Through active fieldwork, dedicated research teams, and in recognition of the efforts who work behind the scenes to combat illness and disease, the Sun Pharmaceutical Group helps as many people as possible, to secure their right to good health. The way we work every day is important to us.
DOWNLOAD OUR CODE OF CONDUCT
JOB TITLE:Customer Service Manager
GENERAL SUMMARY:
Responsible for the management of the Customer Service team.
PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Select, train and motivate staff to ensure high level of responsiveness to customer needs.
• Establish Standard Operating Procedures (SOPs) to promote customer satisfaction.
• Monitor daily sales flow of orders and work closely with the team and staff to make certain the distribution center is kept apprised of any changes in ordering patterns to proactively plan for the efficient shipment of Customer orders, including holiday ordering and strategic product launches. This includes daily, monthly, quarterly, and annual order pattern changes, strategic product launches and air shipments, as well as releases of backordered items, etc.
• Professionally interact with other departments to achieve company goals; Multi-task to perform requirements of the position and met time lines.
• Ensure smooth and professional communication between CSR and sales force.
• Ensure all orders are shipped in a timely manner, especially at month end closing.
• Responsible for hiring, training, and mentoring of employees in department and succession planning.
• Must support Controlled Substance Ordering System (CSOS) and Suspicious Order Monitoring Programs.
• Review and proactively resolve any inventory, shipping or Customer Service problems.
• Review excess freight charges and advise management.
• Ensure daily sales figures are reporting daily including gross GL to date by division, sales by molecule, open orders and on-the-floor numbers.
• Effectively manage new system upgrades and implementation to improve internal sales operations processes.
• Enhance business processes and find new opportunities for optimization.
• Participate in industry meetings and trade shows.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS/ABILITIES & EXPERIENCE TO DO THE JOB:

• Bachelor's degree and minimum 5 years experience managing a Customer Service Department, preferably in the pharmaceutical industry or similar trade.
• Excellent verbal/written communication skills and strong managerial skills.
• Solid organizational skills and the ability to effectively multi-task in a fast-paced environment.
• Proficient in MS Office, including Word and Excel. Knowledge of SAP system preferred.

We provide a Total Rewards package designed to make life better - both at work and at home.
DISCLAIMER:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude Sun Pharmaceuticals from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).
Sun Pharmaceuticals provides equal employment opportunities for all current employees and applicants for employment. No one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, sexual orientation, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.