Customer Success Manager, Marketing Services

Arizent’s mission is to advance professional communities across a variety of today’s most transformational industries, including Financial Services. We do this by uncovering powerful ideas, rallying industry leaders around them, and benchmarking their progress. Our services include the distribution of powerful content across digital channels, as well as making meaningful connections through our live events and peer networks.

We are looking for creative thinkers with the skills to bring our vision to life. If you’re interested in an organization that combines a storied 150-year legacy with a start-up mentality, we invite you to get to know us: www.arizent.com

About the position:

We currently have an exciting opportunity for an Customer Success Manager. In this role, the Customer Success Manager plays a crucial role as a partner to the sales team, external clients, and internal execution. The Account Manager will ensure that all client proposals are vetted prior to being contracted and all campaigns that are being executed on meet deadlines. The ideal candidate is an excellent communicator, resourceful, detail-oriented, deadline driven and flexible.

Main duties:

• Partner with sales reps to manage clients, supporting 2-3 sales reps

• Liaison between product development and team leaders to determine inventory availability

• Review/audit contracts prior to product development sending to sales

• Vet signed contracts prior to accepting

• Manage all client contact, work with execution to receive deliverables for campaigns and ensure campaigns are launching as per contracted time lines

• Ensure internal teams are staying on track and meeting deadlines by conducting weekly check-in meetings

Day to Day Responsibilities:

• Scheduling of internal and external kickoff calls with the client and internal partners

• Drafting a unified production schedule from the various departments working on each project, sharing the schedule with the client and gathering feedback

• Work with the clients to communicate required assets for each project and gather assets in a timely manner

• Communicating production schedule changes to the client and internal partners; if the client is delayed sending and/or finalizing assets

• Fielding questions from the client and reaching out to the appropriate internal teams to address and respond accordingly

• Alerting the Seller to any potential new revenue opportunities as well as any potential issues the client may have or that may be developing internally

• Working with Finance to resolve billing discrepancies and credit applications

• Working with the Sales team, Finance and other internal partners to help inform client MSA’s

• Managing a pipeline of projects, juggling multiple tasks and ensuring a deadline or deliverable is never missed, with primary focus on client

• Responsible for order entry and management of SFDC for the supported regions

• Other duties as required

Requirements:

• Bachelor’s degree in project management, marketing or communications

• 2-3 years of experience in related industry experience, preferably in account management

• Proven ability to develop and grow strategic relationships

• Exceptional people, account, and project management skills

• Experience with in-depth analysis and problem solving with the ability to think strategically while seeing the execution all the way through

• Demonstrated track record of client relationship development

• Ability to identify and effectively resolve challenging situations

Why Join Arizent?

At Arizent, we believe that diversity is not just a policy; it's a source of strength and innovation. We are committed to fostering an inclusive workplace where all employees feel valued, respected, and empowered to bring their authentic selves to work. Our inclusive culture encourages individuals to reach their full potential. Our dedication to diversity and inclusion is reflected in our Employee Resource Groups (ERGs), which play a crucial role in creating a supportive and enriching work environment.

We offer a competitive compensation and benefits package. Applicants are invited to state their salary expectations in their cover letter. Salary determination will be based on factors such as the candidate's work experience, knowledge, skills, and geographical location. Our generous benefits package includes medical, dental, and vision coverage; disability and life insurance. In addition to holiday pay, we offer parental leave, paid vacation, sick, personal, and mental health days. A 401k program; a pretax transportation payment program and a fitness reimbursement program.

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, height and weight, protected veteran status or any other protected status.

To apply for the position, please submit your resume and cover letter. We look forward to welcoming diverse and talented individuals to our team!