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Form of workJob Description
Job Title: Operations Manager - Customer Service & ERP Specialist
Company: Whole Phonics, Inc.
Job Location: All work shall be performed at our New York City office, located on the Upper East Side close to the Second Avenue Subway’s 86th Street stop and Q stop.
About Us:
Whole Phonics, Inc. is a small, woman-owned publishing company working to enhance literacy for beginning and challenged readers. Our team is founded and led by author and learning specialist, Jill Lauren, MA. We are a tight-knit group, committed to teamwork and collaboration on the journey to create a nation of readers. If you are someone who is inspired when working with a social-mission-oriented team, you’ll find a lot of inspiration at Whole Phonics!
Position Overview:
We are seeking a talented Operations Manager who will oversee our Customer Service operations and drive the implementation and optimization of our ERP system. The ideal candidate will be passionate about delivering exceptional customer experiences and possess the technical skills necessary to leverage ERP technology to both streamline internal processes and increase revenue.
Especially seeking detail-oriented applicants with a knack for technology and numbers, and a passion for being creative in a dynamic work environment. This role encompasses various, integrated responsibilities, including Customer Service, operations management, and order processing. This opportunity is tailor-made for those who thrive in an evolving role within a vibrant, growing company that values teamwork and collaboration. We're looking for individuals who embrace flexibility and are eager to take on new challenges. Whole Phonics, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibilities:
Customer Service:
Be the friendly persona behind addressing customer questions, concerns, and more!
Offer guidance and solutions, especially for order-related concerns, making sure our customers feel supported.
Keep the conversation upbeat and friendly, using a positive tone to build great rapport and ensure every interaction is pleasant and enjoyable.
Operations:
Oversee the implementation and integration of our Odoo-based ERP system across various departments within the organization.
Develop and implement strategies to enhance ongoing processes and procedures, driving continuous improvement.
Delegate tasks according to employees’ current projects and skillsets.
Provide ongoing support and troubleshooting for all tech-related issues.
Maintain documentation, training materials, and standard operating procedures.
Order Processing:
Create quotes, process sales orders, and review outgoing purchase orders.
Create and follow-up on invoices for successfully delivered orders.
Communicate with customers effectively throughout the order process.
Maintain our sales records and craft reports essential for in-depth analysis, commissions, and more.
Qualifications:
Bachelor's degree preferred but not required.
3-5 years of experience in operations management.
Strong understanding of Customer Service principles and best practices.
Experience with ERP systems such as SAP, Oracle, Zoho, or Odoo (Odoo is preferred).
Proven track record of successfully implementing and optimizing ERP systems.
Excellent writing, communication, and interpersonal skills, with the ability to lead and motivate teams.
Strong analytical and problem-solving abilities.
Detail-oriented with a focus on accuracy and quality.
Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
Starting Pay: $37-40/hr based on experience.
We offer the following benefits, consistent with company policy:
401K match
Paid Time Off
Paid Sick Leave
Health Insurance
Discretionary Bonuses
Chance to make a meaningful impact in the field of education and literacy.
Equal Opportunity Employer
Note: Whole Phonics, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
