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SalaryCustomer Service Representative - Stony Brook CPMP Patient Accounts
Location: East Setauket, NY; At the manager’s discretion, this role may be eligible for remote work; this position is only available to New York State Residents.
Schedule: Full time
Days/Hours: Monday - Friday; 8:30 AM - 5 PM
SUMMARY: The incumbent under general supervision and according to established policies &procedures is responsible for accurately and efficiently answering and scheduling patient appointments. Requires a high-level problem solving and analytical skills with the highest ethical standards. The incumbent must be self-directed and self-motivated and able to multi-task in a dynamic, fast-paced environment with a high level of productivity and accuracy.
Job Duties & Essential Functions:
- Review various EMRs to review notes, insurance and form folders to assist in resolving patient inquiries.
- Conduct insurance verification.
- Handle high volume of patient telephone calls.
- Provide Customer Service to patients.
- Demonstrate courteous and professional behavior when dealing with patients.
- Document and take appropriate action for all telephone calls in billing system.
- Resolve patient inquiries or escalate for solution.
- Perform all other duties as assigned by management.
- High School Diploma/GED
- Three (3) years of Customer Service/call center experience. In lieu of this requirement, will accept two years of medical billing related experience or graduation from a medical billing program.
- Must have excellent expressive and written communication skills
- Must be highly organized
- Must be proficient in Microsoft Office Word and Excel
- Heavy telephone experience.
- Computer literate with knowledge of medical insurance policies, reimbursement and medical terminology.
- Experience with insurance websites.
The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.
StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duly organized and registered under the New York Professional Employer Organization law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.
Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.
CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.
