Customer Service/ Inside Sales Manager

Customer Service / Inside Sales Manager

CIRCOR International

Business: Aerospace & Defense

Location: Hauppauge, New York, US

Position Summary

The Customer Service / Inside Sales Manager at CIRCOR International will lead a dynamic team focused on Inside Sales and customer service, aligned with the company's business objectives in the Aerospace & Defense sector. This role involves overseeing account management, business capture, and strategic planning while managing sales processes and technologies. The ideal candidate will play a key role in driving sales growth, maintaining customer relationships, and ensuring compliance with industry regulations.

You Will:

· Manage the customer service team, providing direction and resource management.

· Ensures compliance with federal, state and aerospace industry regulations. Ensures adherence to requirements and advises management on needed actions.

· Negotiate, review, and draft a wide range of proposals including but not limited to sales/purchase agreements, nondisclosure agreements, service agreements, licensing agreements, and partnership agreements.

· Collects and analyzes sales data to track performance against bookings / sales targets and to assist in planning and budgeting.

· Defines and interprets customer requests/requirements, generates quotes/proposals, monitors/drives performance, negotiates pricing and terms, and supports SIOP.

· Coordinate with various departments, including legal, finance, sales, engineering, supply chain, and program management, to support our customers.

· Ensure that contract milestones, deliverables, and payment schedules are met.

· Develop and maintain strategies that successfully grow base business in accordance with booking targets. Drives continuous improvement initiatives to enhance the overall sales operation's function.

· Acquire and maintain knowledge of customer programs, requirements and organization.

· Key contributor to the achievement of annual booking goals, budgets, and 5-Year STRAP Plans

· Work with the Outside Sales Team to follow up and respond to technical and price quotations via Request for Information and Request for Proposal.

· Work with other departments, such as legal, finance, sales, and engineering, to ensure that all relevant concerns are addressed in contracts.

· Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints covering invoices or billing discrepancies; researches account histories to assist in collection activities.

· Approves or authorizes special price quotations and allowances, deductions, and adjustments on a case-by-case basis. Determines the need for amendments or extensions to warranty or agreements. Determines when customer-requested changes are out-of-scope.

· Ensures compliance with federal, state, and aerospace industry regulations. Ensures adherence to requirements and advises management on needed actions.

· Represents the customers in meetings (Voice of the customer) with other functional areas and is responsible for customer satisfaction, maintaining communication, and the overall management of the customer relationship.

· Negotiates, develops, monitors, and administers various contracts and agreements in partnership with other areas of the business.

You Have:

Knowledge Skills & Abilities

· Proven track record of success in sales support working with key OEM’s and or Tier 2

· customers within the aerospace & defense markets.

· Strong Customer Service/sales skills including the ability to prioritize, balance, and manage multiple sales opportunities.

· Must have strong writing, planning, and organizational skills.

· Ability to communicate effectively both with both customers and internally.

· Must be a team player and have effective communication, interpersonal, and team-building skills and be able to manage multiple tasks in a rapidly changing environment.

· Knowledge of and experience in export compliance (ITAR/EAR); industry-specific requirements/standards.

· Thorough knowledge of Word, Excel, PowerPoint, Access, and other applicable tools.

· High energy level, comfortable performing multifaceted projects with normal activities.

· Demonstrated ability to influence others and impact change.

· Participative management style – advocates team concept.

· Well-developed interpersonal and leadership skills.

· Ability to work collaboratively in a cross-functional team environment.

· Strategic mindset with a focus on process improvement.

· Ability to establish credibility and be decisive – but able to recognize and support the

· organization’s preferences and priorities.

Skills and Attributes

· To be a successful candidate you must: sustain high energy focus and drive, exhibit a strong sense of urgency and initiative, have a ‘go-getter’ personality, be persistent, be a detailed record keeper, and portray organizational agility.

· Problem-solving skills: ability to use good judgment to make decisions in complex or judgmental areas.

· Ability to find the decision maker, listen to uncover customer needs and put the customer at ease with concise, clear-spoken, and need-specific benefit statements.

· Proficient in all Microsoft Office products including Word, Excel, and Outlook.

· Outstanding written and oral communication.

Education & Experience

· Bachelor's Degree (BA) from a four-year college in business, finance, marketing, or technical degree preferred, (mechanical or electrical engineering preferred.)

· Min 10 years of progressive sales operations management, work order coordination, and or contract management in Aerospace, Defense, or related market space.

· Leadership experience and the ability to motivate and manage teams.

OTHER

· US Citizen

PAY RANGE: $100K - $150K

The pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

CIRCOR - Keeping Society Safe, Productive and Moving

About CIRCOR:

CIRCOR International is one of the world's leading providers of mission critical flow control products and services for the Industrial and Aerospace & Defense markets. We have a product portfolio of market-leading brands serving our customers' most demanding applications. CIRCOR markets its solutions directly and through various sales partners to more than 14,000 customers in approximately 100 countries. We have a global presence with approximately 3,200 employees and we are headquartered in Burlington, Massachusetts. For more information, visit us at circor.com/ .

AFS (Advanced Flow Solutions) Hauppauge, NY

CIRCOR Aerospace, Inc., manufactures, and supplies engineered critical control components and sub-systems based on customer requirements to the aerospace and medical equipment markets. A new lean manufacturing facility features a class 10K clean room for flight critical pressure regulators, model line cells for pneumatic weapons release systems, centrifuge production line for blood separation technologies, and an additional production area for kinetic switch components and modules.

KEY PRODUCTS/ APPLICATIONS

· Kinetic Switches

· Pneumatic Power Modules

· Landing Gear Blowdown

· High Pressure Regulators

· Pneumatic UAV Rail & Tube Launchers

· Blood / Plasma Centrifuges

· Pneumatic Pinch Valves

MAJOR INDUSTRIES SERVED

· Aerospace Military and Commercial

· Medical

CIRCOR is an equal opportunity employer, which means we will not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, genetic information, military or veteran status, disability, or any other characteristic protected by applicable law. This policy applies to all aspects of the employment relationship, from recruiting and hiring through separation.

Job Type: Full-time

Pay: $100,000.00 - $150,000.00 per year

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have knowledge and working experience of ITAR/EAR?

Experience:

• aerospace and defense industry: 3 years (Required)

Work Location: In person