Customer Service Intake Specialist

Machine & Hydraulics Inc a reputable leader in the construction industry, is actively seeking a Customer Service Intake Specialist to join our team. If you are passionate about delivering exceptional Customer Service, possess strong communication skills, and excel in managing customer inquiries, we invite you to apply. Be a pivotal part of our commitment to providing outstanding service to our clients.

Responsibilities:

Customer Interaction: Serve as the initial point of contact for customers, managing inbound calls, emails, and inquiries with a focus on ensuring a positive and efficient customer experience.

Intake Procedures: Collect and accurately record customer information, service requests, and inquiries with meticulous attention to detail.

Issue Triage: Assess and categorize customer concerns, directing them to the appropriate departments or teams for resolution.

Appointment Scheduling: Coordinate and schedule appointments for service calls, ensuring alignment with customer preferences and company timelines.

Communication Hub: Act as a liaison between customers and internal teams, facilitating clear and effective communication to ensure customer needs are met.

Documentation: Maintain comprehensive and organized records of customer interactions, utilizing customer relationship management (CRM) tools.

Follow-Up: Conduct follow-up communications with customers to ensure satisfaction and address any additional needs.

Requirements:

Communication Skills: Excellent verbal and written communication skills with a professional and customer-centric demeanor.

Problem-Solving Skills: Ability to assess customer needs, identify issues, and provide appropriate solutions while maintaining a positive customer experience.

Organization: Strong organizational skills to manage customer information, service requests, and appointments efficiently.

Adaptability: Willingness to adapt to changing procedures and customer requirements.

Computer Proficiency: Comfortable using CRM software, email systems, and other tools necessary for Customer Service Intake.

Empathy: Demonstrated ability to empathize with customers and provide a supportive and understanding approach.

How to Apply:

Ready to be a key player in delivering outstanding Customer Service at MAS Contractors? Send your resume and a cover letter outlining your relevant experience

MAS Contractors is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace. Join us and contribute to the success of our Customer Service operations!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Work from home

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote