Customer Service Intake Specialist

Responsibilities:
- Provide exceptional Customer Service to clients via phone, email, and live chat
- Handle inbound and outbound calls in a professional and courteous manner
- Assist customers with inquiries, requests, and complaints
- Resolve customer issues and provide appropriate solutions
- Maintain accurate and detailed customer records in the database
- Process orders, returns, and exchanges
- Conduct data entry to update customer information

Experience:
- Previous experience in Customer Service or a related field is preferred
- Strong communication skills, both verbal and written
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate assistance
- Proficiency in data entry and computer skills
- Bilingual in Spanish and English is a plus

We offer competitive pay, comprehensive training, and opportunities for career growth. Join our team of dedicated professionals who are committed to providing exceptional Customer Service.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the job description at any time based on business needs.

Job Type: Full-time

Pay: $17.89 - $21.55 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off
• Parental leave

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Language:

• Spanish (Required)

Work Location: In person