Customer Service Intake Specialist

NO PHONE CALLS:

About us

Fastsigns is a long term established small business in Sanford, FL. We are professional, agile, professional and our goal is to Build long-lasting relationships by turning prospects into long term clients.

Our work environment includes:

• Casual work attire
• Relaxed atmosphere
• On-the-job training
• Company perks
• Safe work environment
• Growth opportunities

Sales / Customer Service Representative:

This position is responsible for sales activities from lead generation through the project management process. Develop and implement agreed upon Sales and Marketing Plan which will meet both personal and business goals of expanding customer base in the marketing area. Work with the center’s management and support teams for the achievement of customer satisfaction and revenue generation.

RESPONSIBILITIES

• Serve as first point of contact for walk-in, email, E-commerce and telephone customers.
• Demonstrate the ability to carry on a business conversation with customers and decision makers.
• Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards.
• Identify sales prospects and contact these regularly.
• Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail and email.
• Follow up on new leads and referrals resulting from telephone, marketing and email activity.
• Develop a complete understanding of pricing and proposal models.
• Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).
• Prepare estimates and establish/maintain estimate follow-up procedures.
• Communicate with customers on order status and changes the production schedule.
• Execute a variety of marketing functions: In-center database mailings based on targeted POS lists, thank you cards 5-7 days after order is picked up, implement a call-mail-call program, distribute press releases regarding center activities, execute FASTMAIL campaigns, etc.
• Maintain an attractive retail environment (clean, organized and functional).
• Support center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork. Ensure WIP summary is up to date.
• Prepare status reports, including activity, closings, follow-up, and adherence to goals for weekly sales meetings. Participate in center staff and sales meetings.
• Assist in the implementation of company marketing plans as needed.
• Perform market research, competitive shops and customer surveys.
• Identify and resolve customer satisfaction issues.
• Establish and maintain effective team relationships with all support departments.
• Adhere to all company policies, procedures and business ethics codes.
• Contact customers within 3-5 days or order pick-up/delivery to confirm customer satisfaction.
• Participate in and practice the brand mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center.
• Understand the sales process enough to consult with customers to determine project needs and solutions.

ADDITIONAL RESPONSIBILITIES

• Participate in marketing events
• Assist in collection of account receivables.
• Coordinate shipping schedules and delivery of merchandise and services.

A Successful FASTSIGNS Customer Service Representative Will:

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
• Work with customers in numerous ways such as email, telephone, in-person and at their place of business
• Build long-lasting relationships by turning prospects into long term clients.

Ideal Qualifications for FASTSIGNS Customer Service Representative:

• 2-3 years of retail or counter sales experience preferred
• High school diploma or equivalent
• Outgoing, responsive, eager to learn and has the ability to build relationships
• Great listening and organization skills
• Ability to sit for long periods (4 hours or more)
• Ability to view a computer screen for long periods (4 hours or more)
• Ability to work under pressure to output high volume, high-quality work

Benefits/Perks

• Competitive Pay
• Paid Vacation and Holidays
• Performance Bonus
• Ongoing Training Opportunities

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!

Job Type: Full-time

Pay: $18.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Language:

• English (Preferred)

Ability to Relocate:

• Sanford, FL 32771: Relocate before starting work (Required)

Work Location: In person