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Form of work
SalaryAbout us
Neli is a Virtual Diagnosis and Repair company. Neli technicians work with customers over video chat to diagnose and repair home appliances. We believe people are an organization's most valuable asset, and their ideas and experiences matter. From our President to our repair technician team, we're committed to growing a culture that empowers innovation and inspires our customers' dreams about their home repair projects.
Our website is https://nelihome.com.com
Responsibilities:
- Answering incoming calls, customer questions and scheduling customer appointments
-Explain how our virtual repair process works
-Aid customers in troubleshooting issues when connecting with their virtual technician during an appointment
- Assist technicians with appointment issues
- Perform data entry tasks to update customer information in the system
- Provide exceptional Customer Service to clients via phone, email, and chat
- Analyze customer inquiries and provide appropriate solutions
Skills:
- Excellent communication skills in English and Spanish (bilingual) is a plus
- Strong Customer Service skills with the ability to handle challenging situations professionally
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are a plus
This is an exciting opportunity for a motivated individual who enjoys working in an inovative environment and providing top-notch Customer Service. We offer competitive pay, comprehensive training, and opportunities for career growth. If you are passionate about delivering exceptional service and have the required skills, we would love to hear from you. Apply now!
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- On-the-job training
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Remote
Work Location: Remote
