Customer Service & Dispatch Representative

We are looking for a dispatch and Customer Service specialist to join an established organization.
Dispatch Customer Service representatives, often known as dispatchers, play a critical role in coordinating and managing the scheduling and dispatching of services or resources to meet customer needs.

*Key Responsibilities:*
-Serve as the main point of contact between customers and the service providers, field teams, or delivery personnel.
-Receive service requests, orders, or work orders from customers via phone, email, or an online system.
-Schedule and assign service appointments, deliveries, or dispatches based on customer requests, available resources, and geographic locations.
-Coordinate and dispatch service personnel, technicians, drivers, or field teams to customers' locations, ensuring they have the necessary information and equipment.
-Plan and optimize routes to minimize travel time, fuel consumption, and operational costs.
-Continuously track the status and location of service providers to provide accurate ETAs to customers.
-Provide information and assistance to customers, answer inquiries, and address concerns or complaints in a professional and empathetic manner.
-Manage emergency service requests, such as breakdowns or urgent repairs, and dispatch the appropriate response teams.
-Maintain accurate and organized records of service requests, dispatches, and customer interactions. Generate reports as needed.
-Prioritize service requests based on urgency, customer preferences, or other relevant factors.
-Ensure that services meet quality standards and customer expectations.
- Utilize dispatch software, GPS systems, and communication tools to streamline dispatch operations.

All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.