Dispatcher/Service Coordinator

Job Title

Service Coordinator

Reports To

Office Manager

Status

Full Time

Wage Type

Hourly

Wage

$20 to $25 per hour

Requirements

Minimum 1-2 years dispatch or service coordinator experience in a service oriented field required and/or durable medical equipment (DME) preferred

Who We Are:

Certified Seating and Mobility is a local independent complex rehab wheelchair supplier located in Atlanta, GA. We are proud to offer a competitive compensation and benefits package including health insurance, 401K, paid holidays, PTO, & employer paid certifications.

Job Description:

- Responsible for management/growth of service department

- Handles all incoming service calls including providing technical assistance to customers, service dispatching, tracking, and scheduling of calls, call status tracking and call changes, entering new service orders, collections, modifying existing orders, and handling all general service inquiries. May provide support and backup for other areas of the business.

- Completes patient service intake including insurance verifications, data entry into Brightree software

- Receives in inventory and assigns to appropriate order for delivery

- Manages the warehouse inventory and inventory system

- Stages equipment in the warehouse for delivery

- Enters and dispatches all orders daily

- Creates quotes and orders parts/materials for service work orders

- Act as primary point of contact for service customers to ensure expectations are met

- Ensuring technician receives appropriate information, monitoring each technician for any deviation from their set schedule, & proactively reporting any issues disrupting the “Flow of Schedule” to the Office Manager for assistance.

- Effectively communicate with technicians on any day-to-day situation that arises to ensure a steady process in a busy environment.

- Support, inform, prioritize, and coordinate service activities and resources across the company.

- Receives and maintains all inventory in the warehouse

- Maintains a working knowledge of current equipment, services, and insurance requirements

- Performs other duties as assigned.

Required Qualifications:

- High school diploma or equivalent required, college degree preferred

- Minimum 6 months experience in role that has regular communication with customers

- Clean Background Screen

- Knowledge of service industry

- Inventory management experience

- Experience with Microsoft Office, fax, phones, printer/copier

Minimum Required Functions:

- Strong interpersonal skills and problem-solving

- Excellent communication and presentation skills both verbal and written

- Highly motivated, able to work independently, stationary 75% of the day

- Ability to work in a fast-paced office environment

- Demonstrate excellent customer service skills

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Experience:

• Dispatching: 1 year (Preferred)
• Inventory management: 1 year (Preferred)

Work Location: In person