Resident Services Coordinator

JOB OVERVIEW:

As a Resident Services Coordinator, you’ll be responsible for assisting with the management and administration of the day-to-day operations of the Community Association business. Handle customer service functions. Maintain communication with Board of Trustees and homeowners. Serves as the primary source of contact for residents and homeowners on association matters. Job

SKILLS & QUALIFICATIONS:

• 2+ Years of customer service experience required.
• High School diploma or equivalent required
• HOA and/ or property management experience highly preferred
• Strong organizational skills
• Strong written and verbal communication skills
• Excellent word processing,mathematics, and computer skillsrequired.Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiencyin computer programs like Microsoft Office, Outlook and Windowsrequired.
• Ability to work with sensitive and/or confidential information.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

• Ability to lift 30 – 50 lbs.
• Work in an upright standing position for long periods of time.
• Constant movement about the facility and grounds.
• Frequent operation of equipment including picker and golf carts.
• Frequent communication with members, must be able to exchange accurate information.
• Frequent lifting and moving of objects weighing up to 50 lbs.
• Work is mostly outdoors with exposure to varying weather conditions.
• Ability to respond to emergencies in a timely manner.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any tim

YOUR RESPONSIBILITIES:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association.
• Provide excellent customer service andmaintainopen lines of communication with fellow Associates,homeowners,and Board of Trustees
• Have general knowledge and understanding of building systems and components.
• Follow all policies and procedures of the Company.
• Work closely with Management to learn all responsibilities of site operations.
• Such other duties and responsibilities as mayreasonably bedirected andrequired.
• Log work requests in Connect and generate work orders for maintenance staff and/or contractors.
• Update work order log with notes and action taken by vendors.
• Close open work orders in system when complete by vendor. Work order is not considered complete unless the vendor has signed original work order and returned to office.
• Provide Community Manager with work order log for inclusion in Board package.
• Provide excellent customer service andmaintainopen lines of communication with fellow Associates,homeowners,and Board of Trustees
• Update andmaintaincommunity information in Connect, including but not limited to the Community Web Site, Community Projects, Management Reports and all Association documents and forms.
• UtilizeConnects’Resident Alert featurein order tokeep homeowners apprised of Association activities and important updates, subject to Board authorization.
• Providecustomer serviceassistanceto homeowners as needed.Assistwith homeowners’ calls andinquiriesand respond accordingly ordirectto the appropriate party.
• Log all homeowner inquires in Connect Call Log
• Assistwith preparation of newsletter, where applicable

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

• Ability to lift 30 – 50 lbs.
• Work in an upright standing position for long periods of time.
• Constant movement about the facility and grounds.
• Frequent operation of equipment including picker and golf carts.
• Frequent communication with members, must be able to exchange accurate information.
• Frequent lifting and moving of objects weighing up to 50 lbs.
• Work is mostly outdoors with exposure to varying weather conditions.
• Ability to respond to emergencies in a timely manner